The outlet itself may have a bad connection in it. The clamp type connections are notorious for vibrating loose. Make sure to kill the trailer power before removing the outlet,
There is a 12v breaker near you battery that has a small reset button on the side. There are pictures in the tool section of this forum. There may be 2 or more in a row.
My next guess would be something inside the switch may have shorted or broke when your original cord reel failed. I would try a new switch. even though you state you have power though it. It may be failing under load. Even try to bypass the switch to see if the reel turns.
Perhaps the wiring from switch to motor wasn't correctly hooked up. My cord reel is a manual pull out with power coil up. Some I've heard are power out and in. Was your replacement reel an exact match to your old?
Drilling holes in your front cap and running wires can be a daunting task, but if you're handy give Heartland a call... have your vin number ready. The number is under the resources tab or search the forums.
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