Great Sevice from Heartland and Lippert

boatto5er

Founding VA Chap Ldr (Ret)
Great Service from Heartland and Lippert

This weekend the shaft coming out of the off-door side front jack broke in two:( right where the screw attaching it to the square cross shaft goes thru it. I called Heartland Customer Service this morning who put me thru to Lippert. Gary at Lippert was EXTREMELY helpful in tracking down the correct kit I need to repair this and getting it shipped out to me today. Even emailed me a PDF cutaway diagram of the gear assembly and parts to use as a reference when replacing everything. With any luck it'll be here before this weekend and I'll be able to get the jack repaired on Saturday. Unfortunately I'm out of warranty:( and had to pay, but the price of the repair kit was only $25 so I'm OK with that. Overall - great service from Heartland and Lippert both.:) Two thumbs up.
 
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