BruteForce
Well-known member
So, we've owned our Roadwarrior 395 since a week prior to President's Day (Washingon's Birthday).
During our PDI, we noticed that the front right stabilizing leg was either bent or welded on at a slight angle. This angle allowed the trailer to sit tilted. This problem was compounded at home because our RV pad slants to the right to allow water to flow into our back yard.
In addition, after our first outing, we noticed pin striping starting to peel off and bubble and our spare tire fell off (along with any/all mounting hardware), destroying the rear leveling leg (right side) in the process.
Turned it back into the dealer four days later.
It's now been almost three weeks and the dealer claims that I should expect to wait at least 4+ weeks for Heartland to respond to the warranty claims and another 4+ weeks for parts to be received and the repairs to be completed.
Is this a realistic expectation? Two months (or so) to get a warranty repair effected?
During our PDI, we noticed that the front right stabilizing leg was either bent or welded on at a slight angle. This angle allowed the trailer to sit tilted. This problem was compounded at home because our RV pad slants to the right to allow water to flow into our back yard.
In addition, after our first outing, we noticed pin striping starting to peel off and bubble and our spare tire fell off (along with any/all mounting hardware), destroying the rear leveling leg (right side) in the process.
Turned it back into the dealer four days later.
It's now been almost three weeks and the dealer claims that I should expect to wait at least 4+ weeks for Heartland to respond to the warranty claims and another 4+ weeks for parts to be received and the repairs to be completed.
Is this a realistic expectation? Two months (or so) to get a warranty repair effected?