circusbear
Active Member
Hey all,
Back in October , we took our BC to our dealer to have some warrenty work done. We were called to come and pick it up two weeks later. When we arrived only one repair had been done and they had damaged the unit. They said they would repair the damages and repair the outstanding items. They called again in Dec. and told us the unit had been repaied and was ready to pick-up. We drove the two hours one way to get the trailer. When we went to hook up, I started to check the repairs and found that they were not complete or they had put on band-aid repairs instead of fixing them correctly. I was furious and they offered to store the trailer for free while they finished the repairs. I reluctantly agreed.
So about the first of Feb. , I contacted the service dept. I was told that she didn't know what the status of the trailer was and she would call me back. I waited two weeks and called back only to be told the same thing. I waited two more weeks, called again - same thing. SO this week I called again and was told that the trailer was done but they weren't going to fix one of the problems although it is covered under the warrenty. I was so ***** that they waited from October to March before telling me about this new development.
So my question to you all is am I being ***** around by these guys, have I given them enough chances to fix it right, and should I pull the trailer out and have another dearler fix it(120 miles away)???? PLEASE HELP- Circusbear
Back in October , we took our BC to our dealer to have some warrenty work done. We were called to come and pick it up two weeks later. When we arrived only one repair had been done and they had damaged the unit. They said they would repair the damages and repair the outstanding items. They called again in Dec. and told us the unit had been repaied and was ready to pick-up. We drove the two hours one way to get the trailer. When we went to hook up, I started to check the repairs and found that they were not complete or they had put on band-aid repairs instead of fixing them correctly. I was furious and they offered to store the trailer for free while they finished the repairs. I reluctantly agreed.
So about the first of Feb. , I contacted the service dept. I was told that she didn't know what the status of the trailer was and she would call me back. I waited two weeks and called back only to be told the same thing. I waited two more weeks, called again - same thing. SO this week I called again and was told that the trailer was done but they weren't going to fix one of the problems although it is covered under the warrenty. I was so ***** that they waited from October to March before telling me about this new development.
So my question to you all is am I being ***** around by these guys, have I given them enough chances to fix it right, and should I pull the trailer out and have another dearler fix it(120 miles away)???? PLEASE HELP- Circusbear
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