Elevatorman
Active Member
I decided to place this outside of "brand specific" to see if others have had this problem.
My PDI, (Sept. 2009), showed a defective microwave oven, which the dealer removed for replacement. Determined D.O.A. non-repairable. A new one was ordered. I did recieve the replacement last month from the dealer, a High Pointe, which is what I understand is what Heartland is using now. The original Sylvania unit is no longer available. Problem is that Heartland cannot come up with a new trim grill surround that will fit both the micro and the cabinet opening. Am I the only owner of a Big Country, that has had microwave problems? I don't think so, and I'm just not ready to settle for a sub-standard fit yet! If others have had this problem I'd like to know what Heartland's solution was for you. Thanks
ps: The dealer is trying, they just replaced my whole front wall due to leaks, and was able to have Heartland make a new replacement wall in two months. So I don't think communication is a problem at all. I believe this may be all Heartland, and as small as it may seem it's been a thorn in my side since!
My PDI, (Sept. 2009), showed a defective microwave oven, which the dealer removed for replacement. Determined D.O.A. non-repairable. A new one was ordered. I did recieve the replacement last month from the dealer, a High Pointe, which is what I understand is what Heartland is using now. The original Sylvania unit is no longer available. Problem is that Heartland cannot come up with a new trim grill surround that will fit both the micro and the cabinet opening. Am I the only owner of a Big Country, that has had microwave problems? I don't think so, and I'm just not ready to settle for a sub-standard fit yet! If others have had this problem I'd like to know what Heartland's solution was for you. Thanks
ps: The dealer is trying, they just replaced my whole front wall due to leaks, and was able to have Heartland make a new replacement wall in two months. So I don't think communication is a problem at all. I believe this may be all Heartland, and as small as it may seem it's been a thorn in my side since!