Hello all,
We looked long and hard for a toy hauler trailer with sep garage since our tow veh was a Ford Excursion. We selected the 3010 Cyclone but no one seemed to have one in stock and our local dealer only sells the 5th wheels. So we searched and found the closest one was in Ohio. A long way from Gig Harbor WA so we stepped up, bought it and brought it home. We loved it and dealt with some of the new rig nuisances and kept a short list of those things that weren't easily fixed. While still within the warranty period we called the local dealer to make an appointment to get the issues handled. The dealer not only did not call me back after I left a message but when I called them back a third time and talked directly to the service manager he refused to work on it because we didn't buy it from them. His actual statement also embellished it but I kept it short here. He also complained about Heartland paying their bills in full. So I called Heartland and spoke to their warranty manager, a nice fellow who suggested another dealer who would work on it although they were not even a Heartland outlet. The rig is now there for service and so far all is going well except we get booted off the schedule whenever one of their sold units needs work. Has anyone else had this run around from a Heartland Dealer?
Thanks Bob //heartlandowners.org/images/icons/icon9.gif
We looked long and hard for a toy hauler trailer with sep garage since our tow veh was a Ford Excursion. We selected the 3010 Cyclone but no one seemed to have one in stock and our local dealer only sells the 5th wheels. So we searched and found the closest one was in Ohio. A long way from Gig Harbor WA so we stepped up, bought it and brought it home. We loved it and dealt with some of the new rig nuisances and kept a short list of those things that weren't easily fixed. While still within the warranty period we called the local dealer to make an appointment to get the issues handled. The dealer not only did not call me back after I left a message but when I called them back a third time and talked directly to the service manager he refused to work on it because we didn't buy it from them. His actual statement also embellished it but I kept it short here. He also complained about Heartland paying their bills in full. So I called Heartland and spoke to their warranty manager, a nice fellow who suggested another dealer who would work on it although they were not even a Heartland outlet. The rig is now there for service and so far all is going well except we get booted off the schedule whenever one of their sold units needs work. Has anyone else had this run around from a Heartland Dealer?
Thanks Bob //heartlandowners.org/images/icons/icon9.gif