Hi Isabellel,
My name is Jim, and I own a Heartland BigHorn 3055RL. So, now you know someone that owns a Heartland.
All kidding aside, I am on my second Heartland unit and had 2 other brands before, I would not change back, or have another brand now. Heartland builds a great unit for the price, but sometimes as with all units your gonna have problems, usually minor with the Heartland units. Regardless, the factory customer support is the best. If you do have a problem, they will sometimes even authorize a non dealer repair facility to do warranty repairs.
Here on the Heartland Owners Forum, the factory people monitor several of the areas and replies and answers questions concerning problems or just questions about the units. This is a big plus to be able to have direct factory contact not only on the forum, but they will answer the telephone also if you need to call about a problem.
I looked at several different brands before purchasing our Big Horn, dollar for dollar, I think you get more for your money in quality of materials used, construction and features.
And Heartland is not 3rd in the industry in just 6 years for no reason.
This is link to RV Business Industry News.
Jim M