Warranty issue update (long)

Figured I'd give a little update on our 2011 Cyclone 3612. We noticed about a 1/2 inch gap in the bedroom floor and wall. Here's how things went: We called HL and they requested we call our dealer (we understood), called the dealer and they wanted pictures so we emailed them, then got an almost immediate reply to contact HL as they prefer to deal with customers direct. (we figured it was the start of a run around). Called HL back (all in the same day) they gave us a person and got voice mail, so left a message with contact numbers and email, waited 2 days with no reply (got the feeling the runaround was on). We called back and got another person and were informed the original person we were given was no longer there but asked if we would be willing to bring it back to the factory (yep, no problem), he wanted pictures emailed so did that. Got an email back that day saying he would get back to us. We waited over a week with no reply, so I emailed again asking if we were still in the process, got a reply the next day apologizing that yes indeed we were but he had been very busy (not a problem we understand that, we'll wait our turn). Got an email 2 days later asking what date would be best but they preferred a Monday, we picked a date, got a reply back same day saying that would work fine, and we could bring it back home with us the same day as the repair. So we're scheduled for a repair first part of May.

In all..................I give them an A++++++++++, they're a company with alot of product out there, alot of calls I'm sure, we were patient, pleasant, and got greeted with nothing less than pure professionalism back and a definite feeling of accomodation. We'll see how the repair goes, get a tour of the plant, and meet some people that built our home on wheels. We're very happy so far.

That is good to hear. And to know that in your dealings with HL that you didn't force on them that you were their only problem. Back in my days of doing customer service related activities, the yellers, screamers, I'm #1'ers usually got the same in return. Must be that good, old USAF training! On active duty as a Personnel Specialist at a GSU, I had my share of other's personal emergencies to deal with. I learned at an early age how to handle and prioritize them. Carried over into later civilian positions.

JohnDar said:

That is good to hear. And to know that in your dealings with HL that you didn't force on them that you were their only problem. Back in my days of doing customer service related activities, the yellers, screamers, I'm #1'ers usually got the same in return. Must be that good, old USAF training! On active duty as a Personnel Specialist at a GSU, I had my share of other's personal emergencies to deal with. I learned at an early age how to handle and prioritize them. Carried over into later civilian positions.

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I hear you on the yellers and screamers, I've learned many years ago, a good attitude is generally met with a good attitude, life's way too short to be in a hurry. What's that saying...................smile and the whole world smiles with you.