I am new to camping and I am excited to have purchased my new 2010 31RLSS. I love this trailer and I am happy with my purchase but I did want to warn other North Trail Trailer owners of a problem with the fresh water tank falling out. When we went to Sedona AZ for a camping trip I met another North Trail owner (3 months longer then me) and he said he loved the trailer but said I needed to take it to my dealer and get the fresh water tank secured. His had begun to fall out and La Mesa needed to put 5 more supports for it. By chance we both bought it from La Mesa RV in Mesa AZ so I took mine back the following week for this repair. Unfortunately, Heartland turned down the repair as they said it was preventive and I was told they would fix it if it happened. The day after I picked up my trailer we were on our way to Denver about 1 1/2 hours out of Phoenix when honking all around me started. I pulled off and looked under the couch and the water tank was on the ground dragging. Luckily I bought it from La Mesa RV and they sent 2 guys up to me that took 2 1/2 hours once they got to us to take out water tank and then support the bottom and get me on my way with no fresh water tank. I still LOVE our trailer but I was told by La mesa mine was the 3rd trailer that had done this. In my opinion La Mesa RV saved my trip and my wife's surprise birthday party.