This is about the technical advice I rec'd from Progressive, but let me first explain why.
A few weeks ago I asked for advice about the best way to plug into a generator in the back of the TV. I got the info I needed from all of you who responded. Thank you.
One of you noticed in my signature that I have a Progressive surge protector installed and that it probably would not work because of no ground. Well I finally got our new generator and last Saturday I cranked it up and plugged in the coach. Sure enough, it did not work and the code on the surge protector said "open ground".
Next I sent an e-mail to Progressive explaining what happened and asked for their advice. I also included my phone number. Well this afternoon I received a phone call from them and was provided three options, of which only one was practical.
I will get a 30 amp male pigtail and attach a female plug to the end AND in the plug also add a jumper from the neutral to the ground. Hope to get the required parts tomorrow.
So, then I will have my 50-30 amp adapter, then my new 30-30 adapter(with jumper installed) plugged into the genny. Seems simple enough to me, and I am not an electrical kind of guy.
Now, back to the REAL purpose of this thread, CUSTOMER SERVICE. I guess I was really impressed with the fact I sendtthem an e-mail on Saturday and rec'd a phone call today (Mon). Really impressed with the feeling that they were actually concerned about taking care of their customers. I was also told that if I ever had any problems with their system that I could call any day, any time and they would be there to help. Makes me feel good to have purchased a product that is REALLY backed by the mfg. Really great people to deal with. Sorry about the long thread, but I just had to express my feelings.
Gizzy
A few weeks ago I asked for advice about the best way to plug into a generator in the back of the TV. I got the info I needed from all of you who responded. Thank you.
One of you noticed in my signature that I have a Progressive surge protector installed and that it probably would not work because of no ground. Well I finally got our new generator and last Saturday I cranked it up and plugged in the coach. Sure enough, it did not work and the code on the surge protector said "open ground".
Next I sent an e-mail to Progressive explaining what happened and asked for their advice. I also included my phone number. Well this afternoon I received a phone call from them and was provided three options, of which only one was practical.
I will get a 30 amp male pigtail and attach a female plug to the end AND in the plug also add a jumper from the neutral to the ground. Hope to get the required parts tomorrow.
So, then I will have my 50-30 amp adapter, then my new 30-30 adapter(with jumper installed) plugged into the genny. Seems simple enough to me, and I am not an electrical kind of guy.
Now, back to the REAL purpose of this thread, CUSTOMER SERVICE. I guess I was really impressed with the fact I sendtthem an e-mail on Saturday and rec'd a phone call today (Mon). Really impressed with the feeling that they were actually concerned about taking care of their customers. I was also told that if I ever had any problems with their system that I could call any day, any time and they would be there to help. Makes me feel good to have purchased a product that is REALLY backed by the mfg. Really great people to deal with. Sorry about the long thread, but I just had to express my feelings.
Gizzy
