floridarandy
Well-known member
I was impressed when we first toured the Lazy Days facility in Seffner, just east of Tampa on I4. Acres of coaches and an equally impressive number of acres of service. And, not just routine service, but lots of specialty work like custom paint and body work with spray booths, for example, big enough for the largest coach. And, a specialty wood shop that can custom build "anything" for the inside of your coach.
If you take your rig to Lazy Days for service its CRITICAL to understand how they recieve and schedule service. Since many fulltimers schedule service at Lazy Days they must wait for the work to be done. Lazy Days even allows them to stay in their coaches at nite while work is being done as they have hook-ups in their service bays! As a result "waiters" service work is done FIRST!
If you're "local" and simply plan to drop off your rig for service....like taking your truck to the car dealer...you're in for a surprise. Rigs that are dropped off ARE NOT SERVICED UNTIL ALL WAITERS HAVE BEEN COMPLETED. This time of year that could mean weeks...or months...before your rig is serviced. This was not made clear to me when I called to schedule service several weeks ago...nor was it made clear when I dropped the coach off 4 days ago thinking 5 days would give them a leisurely timeframe!
What I discovered is that you need to find out who the Service Advisor is who's been assigned to your rig. The Scheduler that you speak with when you call to set up the time to show up IS NOT your Service Advisor. My recommendation is to contact the Service Advisor directly and work with them on the specifics of your schedule.
In our case, after dropping the rig off on Monday, we were planning to return on Friday to attend the first Florida Rally. Only today, Thursday, was I able to actually make contact with my Service Advisor and "negotiate" getting the work done....hopefully by tomorrow. She's "telling" me she's changing my status to "waiter" so the rig will go in directly. Time will tell.
Also be advised that if you want a written estimate BEFORE work begins this will also delay the start of work. Under Florida law you are required to state, at the time you drop off the rig, if you want a written estimate in advance, a not to exceed without calling $ number, or OK to complete without estimate. Scary but again I think this is about working with your Service Advisor in advance. Shop time there is billed at $120/hour and I'm assured that strict "clock-in clock-out" time is kept. Again, time will tell.
My belief is that Lazy Days CAN do anything....the question is how best to interface with their system. I'll update this post as I learn more about the process. For now wish me luck!
If you take your rig to Lazy Days for service its CRITICAL to understand how they recieve and schedule service. Since many fulltimers schedule service at Lazy Days they must wait for the work to be done. Lazy Days even allows them to stay in their coaches at nite while work is being done as they have hook-ups in their service bays! As a result "waiters" service work is done FIRST!
If you're "local" and simply plan to drop off your rig for service....like taking your truck to the car dealer...you're in for a surprise. Rigs that are dropped off ARE NOT SERVICED UNTIL ALL WAITERS HAVE BEEN COMPLETED. This time of year that could mean weeks...or months...before your rig is serviced. This was not made clear to me when I called to schedule service several weeks ago...nor was it made clear when I dropped the coach off 4 days ago thinking 5 days would give them a leisurely timeframe!
What I discovered is that you need to find out who the Service Advisor is who's been assigned to your rig. The Scheduler that you speak with when you call to set up the time to show up IS NOT your Service Advisor. My recommendation is to contact the Service Advisor directly and work with them on the specifics of your schedule.
In our case, after dropping the rig off on Monday, we were planning to return on Friday to attend the first Florida Rally. Only today, Thursday, was I able to actually make contact with my Service Advisor and "negotiate" getting the work done....hopefully by tomorrow. She's "telling" me she's changing my status to "waiter" so the rig will go in directly. Time will tell.
Also be advised that if you want a written estimate BEFORE work begins this will also delay the start of work. Under Florida law you are required to state, at the time you drop off the rig, if you want a written estimate in advance, a not to exceed without calling $ number, or OK to complete without estimate. Scary but again I think this is about working with your Service Advisor in advance. Shop time there is billed at $120/hour and I'm assured that strict "clock-in clock-out" time is kept. Again, time will tell.
My belief is that Lazy Days CAN do anything....the question is how best to interface with their system. I'll update this post as I learn more about the process. For now wish me luck!
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