Karen and Gary,
so sorry you're having issues with your new rig. I know how upsetting it can be. It's upsetting for me to read of these as well, because over half of the items should have been caught by your dealer before delivery. Unfortunately, this is by no means an isolated event. I work at a service center (no sales, no brand affiliation) and we are seeing a disturbing number of work orders due to poor pre-delivery service by the dealers. No one brand stands out, as it seems to be due to a lack of qualified techs, at least in our area. If Heartland could do one thing to improve the odds of a trouble free coach, it would be to demand a pre-delivery check list be completed from their dealers before they were released to the new owners.
I've been thinking of making myself available to the Heartland owners in our area to help with walk-thrus and PDI's for the Heartlands, but as the dealers also do service, I might be stepping on some toes. Never the less, it almost makes me cry when someone walks through the door with a new rig that has simple, easy to avoid problems that have ruined their first trips.
As I said, it's not only Heartland dealers. Yesterday, over the phone, I walked a new owner of a 4 day old Jayco with a failed converter, through the procedures for manually retracting his slides. That was the dealers job, and they failed. Not only that, but he had called 4 other places before he got to us, and none of them could tell him how to manually roll the slides in so he could get packed up and to a service center.
I have every faith that Heartland will take care of your problems and you'll enjoy your new rig for many years to come.
Hope we can meet at a Heartland event in the future,
Deb