Mystery Switches
- Thread starter aekisu
- Start date
jpmorgan37
Well-known member
I can't believe that his dealer didn't spend at least four hours doing a Pre Delivery walk through with him and gone over the owners manual at the same time. Spending that kind of money for a new coach and not getting some direction is not my idea of customer service.
Just my opinion.
John
Just my opinion.
John
jpmorgan37 said:
John
You're right !! We bought the unit about 6 weeks ago from a out-of-town dealer. We showed up at the appointed time and it was a mob scene. They were swamped. We got shoved off onto a service tech that wasn't familiar with the BH.
Don't even get me started on the user manual. It sucks !!
Ken
jpmorgan37
Well-known member
aekisu;
My sympathy goes out to you. Uncaring and inefficient dealers get me very upset. Anyway, as Ken said, keep the questions coming. There is a world of knowledge on this forum about every subject you can come up with and everyone here is on your side to help. Sorry if I came off a little strong. It definitely wasn't meant to be directed at you.
John
My sympathy goes out to you. Uncaring and inefficient dealers get me very upset. Anyway, as Ken said, keep the questions coming. There is a world of knowledge on this forum about every subject you can come up with and everyone here is on your side to help. Sorry if I came off a little strong. It definitely wasn't meant to be directed at you.
John
ChopperBill
Well-known member
With a DECENT owners manual you wouldn't need a dealer to tell you how to operate your RV. Why do the dealers get blamed for everything! I didn't have a PDI on my new "03" GMC truck but I know I can dig out the owners manual and pretty well can tell whats going on and where it is. You would think the factory that makes the thing would at least tell you what switch does what with out having a dealer hold your hand for the whole process. The factory shouldn't have to rely on a second party to tell you how there trailer works.
mufflerman
Well-known member
I agree 100%
ct0218
Well-known member
Well, when I bought my truck the Sales Manager did a brief PDI and walk thru with me. A truck is fairly simple, almost universal. All he covered was the new or different items. RV's are unigue, each manufacturer has their own way of doing things, and developing an owners manual that incorporates updates and changes in production methods is tough. You can't make a needed production change today and have that change reflected in the owners manual when it rolls out the door complete in a day or so. RV's are notorious for production changes so a walk-thru certainly helps. I do believe every switch and valve, except the obvious, needs to be labeled.
ChopperBill
Well-known member
Have to say you can go back 2 years in posts and find 'em asking what that switch is. All the other switch's are labeled. How hard would it be to make one more label?
I can go to Wal-mart and buy a $20 watch take it home and try to set the time. Do I go back to Wal-mart and ask the goof ball that sold it to me how to set it. Nope, I take out the 20 page owners manual, written is 4 languages that came with it and set the time on my watch. Same with my television, DVD player, automobile, etc. Buying my RV cleaned out the savings account why should I expect any less from the manufacture? Its not just Heartland its most all of them. (with maybe the exception of Lance truck campers, they have a great manual!)
I can go to Wal-mart and buy a $20 watch take it home and try to set the time. Do I go back to Wal-mart and ask the goof ball that sold it to me how to set it. Nope, I take out the 20 page owners manual, written is 4 languages that came with it and set the time on my watch. Same with my television, DVD player, automobile, etc. Buying my RV cleaned out the savings account why should I expect any less from the manufacture? Its not just Heartland its most all of them. (with maybe the exception of Lance truck campers, they have a great manual!)
