Just got back from our second service on our 2011 BH 3070 at Bill Thomas Campers in Wentzville, Mo. We purchased the unit from them last fall and had the first warranty service (for many items; I don't about other BH owners, but I have had a number of fairly major issues with my rig) at the end of April. I left the trailer with BTC for a week to allow enough time to get all the items taken care of (we full time, so leaving it for a week is not easy). When we returned to pick it up, many items were not done. That began a 2 1/2 month process of getting the right parts ordered and finally scheduling the next service date. We dropped of the trailer almost two weeks ago and left it with BTC for 10 days to get everything done. Well of course you guessed it, we go to pick it up (after many conversions with the assist. manager to confirm parts and work done) and several major items still not finished. I have never had a service experience like this before on anything. We are hoping to still have the remaining work completed in the next two weeks (they will have to send out a tech to do the work at our site, we can't leave it again), but with the previous experiences, not sure it will happen.
The poorest part about this, the general manager (Glen Thomas, not sure how he is related to Bill Thomas) who they said was "around" never came to talk to us about this mess during the 2 1/2 hours wait to get our rig ready to go. I think this reflects so poorly on Bill Thomas Campers.
I am saying all this for anyone who would consider purchasing a unit from them. The salesmen will tell you that their service really begins after you buy your trailer and if our experience is any indication at all, I would find another company to purchase from. Second, I am really disappointed in the quality of the BH. I read a lot of people here who say that they think that BH is so great, but I think they are really not much better than many other 5ers (we have owned a number of other RV's). As you can tell, we are not "happy campers" at this point with either our dealer/service company nor BH trailers in general.
Chris Zillig
The poorest part about this, the general manager (Glen Thomas, not sure how he is related to Bill Thomas) who they said was "around" never came to talk to us about this mess during the 2 1/2 hours wait to get our rig ready to go. I think this reflects so poorly on Bill Thomas Campers.
I am saying all this for anyone who would consider purchasing a unit from them. The salesmen will tell you that their service really begins after you buy your trailer and if our experience is any indication at all, I would find another company to purchase from. Second, I am really disappointed in the quality of the BH. I read a lot of people here who say that they think that BH is so great, but I think they are really not much better than many other 5ers (we have owned a number of other RV's). As you can tell, we are not "happy campers" at this point with either our dealer/service company nor BH trailers in general.
Chris Zillig