Britsontour
Member
We love our Big Country and are ready for our 4th annual road trip upcoming in less than two weeks. Campgrounds booked, meetings arranged and a conference to go to.....it should be a great trip and like every one, is meticulously planned. I work on the road so it's important I am in the right place at the right time. So, what does that have to do with Exterior Windows and doors?
Our son took the rig away in August to Darien Lake as he does every year with no problem, however on this occasion he had a minor argument with a tree on leaving the site and broke a rear side window. He took the BC to Campkins in Myrtle Station, Ontario on August 17th, told them how important it was that it was fixed by September and left it with them. He was told it should be ready by the first week of Sept. After that he called every few days to be told it would be done on schedule. To cut a long story short, my son then left on vacation and when we called Campkins to check progress found they did not even order the part until August 31st. Several phone calls later we find the window is on back order and will be 'another couple of weeks'. By this time panic is setting in; the dealership is totally unhelpful and each time we call Heartland parts dept are told, 'it should be in soon'.
I am now seriously worried we will not have the BC back in time to prep it for the road trip - don't know if I have to start cancelling important appointments, make alternative arrangements for a colleague to go to the conference. I'm not quite in tearing hair out mode, but it's getting there. Is there anyone out there who could possibly help us - just give some indication of how much longer this will go on for, I would be so grateful.
Heather Bayer
Our son took the rig away in August to Darien Lake as he does every year with no problem, however on this occasion he had a minor argument with a tree on leaving the site and broke a rear side window. He took the BC to Campkins in Myrtle Station, Ontario on August 17th, told them how important it was that it was fixed by September and left it with them. He was told it should be ready by the first week of Sept. After that he called every few days to be told it would be done on schedule. To cut a long story short, my son then left on vacation and when we called Campkins to check progress found they did not even order the part until August 31st. Several phone calls later we find the window is on back order and will be 'another couple of weeks'. By this time panic is setting in; the dealership is totally unhelpful and each time we call Heartland parts dept are told, 'it should be in soon'.
I am now seriously worried we will not have the BC back in time to prep it for the road trip - don't know if I have to start cancelling important appointments, make alternative arrangements for a colleague to go to the conference. I'm not quite in tearing hair out mode, but it's getting there. Is there anyone out there who could possibly help us - just give some indication of how much longer this will go on for, I would be so grateful.
Heather Bayer
