I have had serious issues with my elkridge 34tsre. Serious issues.
I have been chastised about something not posted so i will be careful here.
First off, i have read a couple of postings indicating that heartland will not take units back to the factory or repair center.
That simply isn't true. Heartland thru james fenner, steve kennel have been open to having their rv's returned to the factory or the repair center in elkhart (owned by thor) to address serious issues.
I do not really believe that heartland understands that many customers travel miles away from home to purchase an rv and a lot of the time, the rv dealer isn't just down the street.
Now, understand, i had a problem getting someones attention about my issues from the brass so i was forced to take an aggressive
approach to get the issues with our 7 month old 5th wheel.
Unfortunately, the process was combative and divisive. But as they say - all's well that ends well.
Also - in my instance, i was directed to a repair center 90 miles away (one way) and when heartland received the estimate, made the decision to return the unit to the factory.
I haven't received our unit back but heartland has been fair about the process.
So if it is a serious issue(s), heartland will return the unit to elkhart for repairs.
I am trying to secure information from fellow rv'ers as to cost and performance of extended warranties.
So far - my research is lacking.
I was offered a $1,200 bumper to bumper warranty with $100 deductible. Is it worth it?
Need some advise.
Nitpicker
I have been chastised about something not posted so i will be careful here.
First off, i have read a couple of postings indicating that heartland will not take units back to the factory or repair center.
That simply isn't true. Heartland thru james fenner, steve kennel have been open to having their rv's returned to the factory or the repair center in elkhart (owned by thor) to address serious issues.
I do not really believe that heartland understands that many customers travel miles away from home to purchase an rv and a lot of the time, the rv dealer isn't just down the street.
Now, understand, i had a problem getting someones attention about my issues from the brass so i was forced to take an aggressive
approach to get the issues with our 7 month old 5th wheel.
Unfortunately, the process was combative and divisive. But as they say - all's well that ends well.
Also - in my instance, i was directed to a repair center 90 miles away (one way) and when heartland received the estimate, made the decision to return the unit to the factory.
I haven't received our unit back but heartland has been fair about the process.
So if it is a serious issue(s), heartland will return the unit to elkhart for repairs.
I am trying to secure information from fellow rv'ers as to cost and performance of extended warranties.
So far - my research is lacking.
I was offered a $1,200 bumper to bumper warranty with $100 deductible. Is it worth it?
Need some advise.
Nitpicker