Well, Ken (krhyde) was the first to mention RV Capital for service followed by a few others so that's what I did, and things worked out great.
Dave (davebennington), I did call customer service (although my warranty has expired) and spoke to Eric. He informed me that the Heartland plant was closed for the holidays and that I should try RV Capital and if that didn't pan out to call him back and that he would work something out.
I called RV Capital to see if they could fit me in. I spoke to Rhonda and she told me to be there at 8:30 Wednesday morning (July 11th). I was there at 8:10.
Fran and I walked in to the service department and we were greeted by Cheryl the service manager. Cheryl asked Fran to fill out some paperwork while I spoke to her and a technician about my problem. Within 10 minutes, I had 2 people (Willy and Don) working on my coach.
My problem was my portable EMS surge protector.... sometimes it worked and sometimes it didn't work. On 2 different occassions, I had somebody look at this problem and they both said that it was a problem inside the coach. Well, RV Capital tested a bunch of stuff using different meters and they were sure that the problem was with the surge protector. That's good enough for me.
After working on my coach for a little more than an hour, it was time to settle up. I went over to the service desk and Cheryl was just finishing up my paperwork. An explanation of what they did and what they found and a big "NC" (No Charge) was written across the paperwork.
Rhonda, (the lady that originally gave me the appointment) was standing next to Cheryl at the time. I said, "I hope this doesn't offend you, but would you take this ($$) and buy yourselves lunch." They refused it and said that thet were glad that they were able to help.
I was on the road before 10 AM.
Thank you Ken and the others that mentioned RV Capital.
I almost forgot to mention that we did take the time to go to the Heartland plant, even though they were closed. I wanted to meet Eric (which I did) and thank him for his help.
I've read a couple of negative comments in the last couple of days about Heartland customer and/or dealer service. Well, I'm here to tell you, in the past 14 months I've had just a couple of dealings with customer service and a few dealings with dealer service and they have all been "EXCEPTIONAL" in my book.
Dick