Another HL Customer Service 'Attaboy'

HL Customer Service 'Attaboy'

In a couple of other threads, HL has been taking it on the chin (some of it deserved) so I thought I would post a positive experience.

I was rewiring the electrical cabinet in the trailer and I broke the double slide switch (dummy me ). Called Terry Hayes in parts at HL who has been a big help in the past. Gave him my last 6 of the VIN and he asked I shoot him a couple pictures of the switch.

Bad news-they no longer use this switch for the LM.
Good news-he found one in the plant and it is on its way the very next day.

Cost of the switch- .85 cents.
Shipping- $9.00
Getting a new switch-priceless.

I did find the same switch on Tweetys, the cost was $31.00. Ouch!

Thanks Terry and HL Customer Service for your help.

Re: HL Customer Service 'Attaboy'

Maybe next time you should consult Tim the "Tool Man' Taylor. Isn't he the master of re-wiring?

Re: HL Customer Service 'Attaboy'

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Re: HL Customer Service 'Attaboy'

Ray LeTourneau said:

Maybe next time you should consult Tim the "Tool Man' Taylor. Isn't he the master of re-wiring?

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Or use a screwdriver to remove it, instead of a framing hammer

Re: HL Customer Service 'Attaboy'

HI Larry, could you post the link to the switch your speaking of?
Thanks, Jim M

Re: HL Customer Service 'Attaboy'

jimtoo said:

HI Larry, could you post the link to the switch your speaking of?
Thanks, Jim M

Click to expand...

The one on the right.
Only difference is this one has a built in jumper-HL just uses a wire.

http://tweetys.com/slide-out-switches.aspx


image added by moderator

Re: HL Customer Service 'Attaboy'

Ray LeTourneau said:

Maybe next time you should consult Tim the "Tool Man' Taylor. Isn't he the master of re-wiring?

Click to expand...

JohnDar said:

Or use a screwdriver to remove it, instead of a framing hammer

Click to expand...

Millions of people trying to make a living at being a professional comedian-we get amateurs.

Re: HL Customer Service 'Attaboy'

SouthernNights said:

Millions of people trying to make a living at being a professional comedian-we get amateurs.View attachment 21057

Click to expand...

Yea,,,, but they work cheap... You get what you pay for...

Re: HL Customer Service 'Attaboy'

Larry it is nice to hear positive feed back and I am as bad as some of the others. I have had good luck talking to Heartland:angel:

Re: HL Customer Service 'Attaboy'

SouthernNights said:

Millions of people trying to make a living at being a professional comedian-we get amateurs.View attachment 21057

Click to expand...

I'm just a semi-old pensioner. Gotta do something beside watch the grass grow (while I'm at the rig).

Re: HL Customer Service 'Attaboy'

I have dealt with Mr. Hayes a few times in the past. Very nice guy. He has always been very helpful and gone out of his way to help me. Also found out he has some family here in North Carolina.

Re: HL Customer Service 'Attaboy'

I've not had many experiences with Heartland's service, but it has always been outstanding. That is truly one of the strengths of the company.