We have a 2011 32ft 5th wheel and we noticed a brocken window in may of the year(2012) we have never opened this particular window as it is small and right by the kitchen counter. We contacted our dealer and they took action to have it replaced but continually have run into some sort of problem with Heartland to get a replacement. We have checked with the dealer countless of times but have they tell us that they are still waiting for the replacement. We reported in May of this year and it is now September 29th and we still have no action. This does not bode well for Heartland.What is the holdup!!!!