Soft Floor

Can anyone help me figure out how to fix a portion of the floor that feels like you are stepping on a sponge? The area is about the size of an 18" square at the base of the stairway leading into the kitchen. Thank you.
 

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Hello Dianepat729 and welcome to the forum. There is a lot of great information here.
You have a 3585 correct? What year is it? Your problem may be a warranty claim.
That is a laminated floor and I cannot think of any reason it should be soft.
Have you looked around for any water leaks? Maybe pull the bottom drawer out from the stairs and take a look.

Peace
Dave


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