We ordered a new 2013 Road Warrior 415RW from the Hershey RV Show in September. We were sold on the layout of the Master Bedroom as well as the rest of the RV and really liked that it came with a ice maker in the 4 door refer. When we went to pick up our new RV at Keystone RV in Greencastle, PA we almost did not accept delivery because they had changed the master bedroom from a full closet across the front to two smaller closets with a fancy seat in between(read wasted space). There were some other warranty issues including the fact that we were sold the RV with a sales pitch that it had an ice maker in the 4 door fridge and the 4 door fridge we had did not include an ice maker. The salesman and marketing manager both agreed that they had used the ice maker as a selling point. Now when I am trying to schedule the warranty work I am being told that Heartland stopped installing the ice maker in August of 2012. The 415 RW on display at the show had an ice maker and the full closet. The service manager at Keystone RV gave me the number to Heartland RV Customer service and Warranty because he said he could not do anything about the fridge. When I called Heartland Customer service the response I got was basically "sorry about your luck". I am going to call next week to speak with the customer service supervisor, but they don't seem to care about customer satisfaction. Why couldn't someone have let us know that these things had changed? When you are shopping for a Rv that cost as much as these do you one would like to believe that the company would at least try to work with you. I understand that they cannot change the whole front of the master bedroom, but why can't they at least swap out the fridge. I am so frustrated that I wish I had both the Raptor or the Vengence.