I was browsing in an SOB site, and this was one of the quotes:
Bluewater,
Nobody from Keystone monitors our
website. If you're interested in getting a response from Keystone about your
tire warranty documentation, you'd better your chances for answers by visiting
the Keystone RV website and clicking on customer service and then clicking on
service parts and warranty inquiry and filling out the required information.
That way, someone from the Keystone Customer Service department can respond to
your concerns.
If you scroll down to the bottom of every page on the
forum site, you'll see a red disclaimer that the forum is not affiliated with
the Keystone RV company. All you get by identifying the problem here is exposure
to other Keystone RV owners, not management.
I was so naive when we bought our trailer, I didn't appreciate the involvement that Heartland has with this forum, from responses from Brand Managers, to a dedicated Director of Owner Interests. We lucked out in our choice of brand, and I couldn't be happier to be part of this community. The tone of this forum is different too, much friendlier and helpful. The other forum communities seem much more clinical without the friendliness of our forum.
Plus we love our 29MK Greystone!
Al
HOC #2260
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Bluewater,
Nobody from Keystone monitors our
website. If you're interested in getting a response from Keystone about your
tire warranty documentation, you'd better your chances for answers by visiting
the Keystone RV website and clicking on customer service and then clicking on
service parts and warranty inquiry and filling out the required information.
That way, someone from the Keystone Customer Service department can respond to
your concerns.
If you scroll down to the bottom of every page on the
forum site, you'll see a red disclaimer that the forum is not affiliated with
the Keystone RV company. All you get by identifying the problem here is exposure
to other Keystone RV owners, not management.
I was so naive when we bought our trailer, I didn't appreciate the involvement that Heartland has with this forum, from responses from Brand Managers, to a dedicated Director of Owner Interests. We lucked out in our choice of brand, and I couldn't be happier to be part of this community. The tone of this forum is different too, much friendlier and helpful. The other forum communities seem much more clinical without the friendliness of our forum.
Plus we love our 29MK Greystone!
Al
HOC #2260
<!-- / message --><!-- sig -->