First I've heard about Heartland "requirement" to align axles. The Correct Track allows partial alignment of axles if they're not tracking evenly front-to-rear - which is primarily due to uneven weight distribution. Only a relatively small number of dealers around the country (mostly Camping Worlds) have the equipment and training to check and adjust the Correct Track, so it's not surprising that the service manager wouldn't know about it. And I believe the Lippert engineer who works on Correct Track has suggested that adjustments should be made on a trailer as it's loaded for travel, which would be a different alignment than doing so on an empty trailer.the service manager was clueless about the requirement of alinement of the axles as required by Heartland
Will not be the owner as Dixie rv in Fl. just was not ready for a proper PDI. No LP, no water hook up items that we talked aout 3 weeks ago not take care of and the service manager was clueless about the requirement of alinement of the axles as required by Heartland (Ron Davenport) e-mailed me the information.
The kid that was asigned the PDI had not ever looked at the unit and informed me that the time alloted for the PDI is one hour and they had the pdi 20 point check list that would be used. Well they have the unit and I stil have my money so guess it is best.
Thanks to all who posted useful information and things to look/inspect.
Unfortunately all dealers are not created equal. When we took delivery of our previous unit SOB, the dealer had a designated person responsible for doing the walk through/training. This person flipped every switch, opened every door, and showed us how to operate "everything" in the coach. He knew everything about our unit and answered every question without hesitation. We had no warranty issues at all with the unit. When we did the PDI on the Big Horn, (another dealer), the salesman and the service manager split the duty. Unfortunately neither one knew much about the operation of the unit. In fact, because of our previous research on the unit, we were telling them how many things worked. We also found many little things on our Big Country that should have been caught in advance of our PDI.