Thanks Heartland RV

jmgratz

Original Owners Club Member
When I sat in one of the dining room chair it began falling apart where the seat joins back. I contacted Heartland RV customer service talking to Jason. I informed Jason of the problem and found that the corner supports which hold the back to the seat are only stapled in and not screwed in. Jason told me the chair manufactures told him the chairs can be screwed together. After screwing the chair together in came apart again when sitting in it. I discovered there was no glue in the joints. Jason at Heartland RV was advised of this and after the chair falling apart the second time Jason told me Heartland RV was replacing both dining chairs. I received the chairs a few days ago and want to thank Jason and Heartland RV for the quick action in resolving this issue. Great customer service.
 

SpldRtn

Member
We had the same problem with our dining room chairs in our 2013 San Antonio. Heartland replaced them a month ago.
 
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