Dealer frustration

Majestic · Nov 27, 2013

We have been researching new luxury 5th wheels for about 3 months now. This has to be one of the most frustrating events of our lives this year.

in short, we have had dealers tell us, buy inventory or go somewhere else, to not even responding to our request for a quote on a factory order.

we went to a RV dealers show in Phoenix, display units with flooring bulged, broken moulding hanging from the walls, doors that were broken, what a display.

we are from Alberta, more than willing to buy in the USA and take the chances with warranty.

does anyone have a good Landmark dealer they have dealt with a factory order and repairs that they would buy from again. Northern state or Canada

jassson007 · Nov 27, 2013

Majestic said:
We have been researching new luxury 5th wheels for about 3 months now. This has to be one of the most frustrating events of our lives this year.

in short, we have had dealers tell us, buy inventory or go somewhere else, to not even responding to our request for a quote on a factory order.

we went to a RV dealers show in Phoenix, display units with flooring bulged, broken moulding hanging from the walls, doors that were broken, what a display.

we are from Alberta, more than willing to buy in the USA and take the chances with warranty.

does anyone have a good Landmark dealer they have dealt with a factory order and repairs that they would buy from again. Northern state or Canada

Check out Great Lakes Rv/Rv wholesalers in Elkhart in.

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Phatkd · Nov 27, 2013

Woodys RV in Edmonton has been AWESOME to deal with!! Once you get past the whole "Lets make a deal" salesmen (But ours was much different), what an awesome business model they have. Parts guys actually know what they are talking about, Service advisors couldn't possibly be better. Top notch all around.

We shopped in the US as well, but at the end of the day, saving a few grand wasn't worth it to me.

just my .02 for what it's worth

noobee · Nov 28, 2013

Phatkd said:
Woodys RV in Edmonton has been AWESOME to deal with!! Once you get past the whole "Lets make a deal" salesmen (But ours was much different), what an awesome business model they have. Parts guys actually know what they are talking about, Service advisors couldn't possibly be better. Top notch all around.

We shopped in the US as well, but at the end of the day, saving a few grand wasn't worth it to me.

just my .02 for what it's worth

A friend of mine bought a Brookside unit from Woody's in Calgary... he does not have a lot of nice things to say about their service department.

Phil Smith · Nov 28, 2013

Check out http://www.rvsforless.net/index.html No pressure good people. A top 10 dealer. They are in Knoxville, TN

Phatkd · Nov 28, 2013

That may be true unfortunatly, but the Edmonton store is really really good.

Majestic · Nov 29, 2013

Good news for Albertans, Heartland has changed Landmark dealers, Allandale is now the Landmark dealer in AB. This is a big improvement, I have already been in contact with them, what a breath of fresh air. I am looking forward to working with them.

i will keep you posted as to how the next weeks work out

thank you all
Gary

Phatkd · Nov 29, 2013

Who was the previous Landmark dealer in Alberta?

Majestic · Dec 5, 2013

Western RV was the Alberta dealer. Allandale is in Red Deer but with expansion plans

DougLynne · Dec 6, 2013

As I understand, Western owns Field of RV Dreams which is where we bought our Bighorn several years ago. Lousy service there as well. Don't know where I will go for our next one. Doug

noobee · Dec 7, 2013

DougLynne said:
As I understand, Western owns Field of RV Dreams which is where we bought our Bighorn several years ago. Lousy service there as well. Don't know where I will go for our next one. Doug

Seeing you are out of manufacturer's warranty, why wouldn't you use an independent RV service. There is a very good one I've used in Carstairs: Deluxe RV Service.

Majestic · Dec 7, 2013

Duane at Allandale RV in Red Deer seams to be a very upfront guy, their service dept rate is $145. so I don't think after warranty service will be affordable.

emm4273610re · Dec 18, 2013

check out www.orchardtrailers.com, I know it's not around the corner but it might be worth a call. Low pressure dealer will go over the retail price sheet most dealers won't show you. Happy to order anything you are looking for. Good Luck !

Dealer frustration

Majestic

Well-known member

jassson007

Founding Louisiana Chapter Leaders-Retired

Phatkd

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noobee

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Phil Smith

Retired South Carolina Chapter Leader

Phatkd

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Majestic

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Phatkd

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Majestic

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DougLynne

retired Alberta Chapter Leaders

noobee

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Majestic

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emm4273610re

Active Member

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