SOLVED: Greystone F2611E Fireplace clicking issue

The Greystone fireplace in our 2014 Landmark has started to make a loud clicking noise while it runs. The heater still works, but when the fireplace flames light up they keep clicking back to the same visual start instead of changing the lighted pattern. We have 9 different flame dimmer levels (1-9), but there is no option to turn just the flames off. The click sounds like an old fashion grandfather clock. We checked the owners manual, but this problem was not addressed.

Has as anyone else encountered this issue, and if so, how were you able to fix the problem?
 

BigJim45

Luv'n Life
Re: Greystone F2611E Fireplace issue

You may want to call customer service at Heartland(have your vin # ready)and they may be able to answer your question if no one here can.
 
Re: Greystone F2611E Fireplace issue

Thank you for your response. I was able to fix the problem. I took the back panel of the fireplace off and found the wire connecting the wand that rotates behind the lighted panel was slightly disconnected.
 
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