My Bighorn was manufactured in January of this year, so presumably the quality improvements had taken hold. Last week we brought the coach back for its service. We traveled for weekends this summer with the issues discovered during and after our walkthrough uncorrected until now. Below is our list. It may be revealing as to how well/poorly Heartland QC is. I didn't upload the images, but I think you can see why I am a bit concerned. In fairness, none of the issues are important enough to stop us from enjoying our trips. However, on a coach this expensive, these things should have been discovered before we took delivery. A few issues are with items installed by Heartland (AC, fireplace, Microwave/convection), however all of my problems are shared by many others. That suggests that Heartland didn't really test the products before selecting them for install. I don't expect them to test each microwave or AC unit but if you search this forum, you will find these issues all over the place.
Replace kitchen faucet (you already have the part). Original drips. Discovered by Fife RV during PDI
2. Replace Microwave/convection oven )(we have the part). Convection oven doesn't heat properly. Heartland will authorize .5 hours for this (I spoke to customer service). New unit is in the trailer on the livingroom floor.
3. Window shades on right side of bed (facing bed) are not secured properly).
4. Window shade on large bedroom window won't go up all the way.
5. Window shade on large window by couch won't go up all the way.
6. Please adjust all shades to go up to the same height. (daytime and nighttime).
7. Livingroom slide carpet has several problems:
a. bunched up on right. (image: LRugfolded.jpg)
b. binding ripped on left (image: diningrugtear.jpg).Please replace carpet.
8. Ugly (silver) patch on living room slide large window (right side, image: edgeofLRwindow.jpg) Unacceptable in a coach this expensive.
9. Protruding screws in UDC (dangerous). Don't just put shorter screws in, fix the wall too (image: screws.jpg)
10. Replace shade on kitchen light fixture. It is unravelling and nothing we do will stop it. Already has an area with no finish (image:kitchenlightproblem2.jpg)
11. On both kitchen and living room slide, the large D-molding that slides into channels on the top and sides of the slides worked their way out of the channel. We reinserted it and fastened it with screws. On the top of the living room slide, the weather stripping is damaged on one or both ends. Heartland customer service asked us to temporarily fasten them in place with screws. They said you would replace the molding. Can you do that and also reuse the screws? All of this molding seems to work its way out.
12. Bedroom slide inside weather stripping (image: bedroomslideweatherstrippinginside.jpg) worked its way out. Please replace and affix more permanently.
13. Shower door handle is missing. It was in the coach originally but on the floor. Your techs put it on, but on the wrong panel. We noticed during walkthrough. Your techs removed it and didn't return it to us. (image:shower.jpg) I got the picture from the Heartland web site.
14. Bedroom window (over dresser) won't stay open. The red handle that latches on the frame unhooks itself and the window slams shut. We have had to use a cardboard wedge to keep it opened.
15. Pantry door: large gap between door and the wall. Jim Schmitz said he was going to replace the wall panel to get the door frame to fit correctly. The gap is also uneven. He claimed he talked to Heartland.
16. Living room air conditioner turns the fan on and off while cooling. This is a known issue and is quite annoying. Please get Heartland to either replace the AC or give you the fix.
17. Fireplace heater cuts off (thermal breaker I think) after being on high for a half hour to an hour. Others have complained about this problem too. We have to wait till it cools and then turn it on again. Please fix or replace.
18 Living room recliner (left one as you face them) has problems reclining when you pull the recline lever. Please fix.
19. LIght fixture in bedroom closest to the door. We can't unscrew the cover to clean out foam inside.
20. Please align bedroom closet doors. They don't close evenly. (top or bottom of door touches the frame while the other end is a distance away.
21, Black tank spray doesn't rotate and sprays minimal amount of water.
22. Fireplace remote doesn't work. I replaced the battery and it still won't work. It worked briefly when we first got the trailer. I replaced the battery and it didn't help. The remote is in the drawer to the left and below the living room TV.
23.The padding on the assist handle on the door is splitting. (see image). Please replace when we come in.
- Power cable door is broken (missing port cover). Part number PN 14503
