The 2014 Big Country 3650 has a Samsung HT-H4500 Blu-Ray player that advertises streaming video compatibility (ie: Netflix, Pandora) but come to find out the unit is not wifi compatible. So for you campers that want to enjoy streaming video and audio through your TV, I guess you need to find a campground that has hard wired internet. (good luck with that).
Here is my letter to Heartland Corporate HQ along with the companies impersonal and brief response.
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Dear Heartland Corporate Representative,
I am writing to your office as my attempts to resolve my issue through your customer service department has been unacceptable. My initial two calls took place with --- in customer service and then with his team lead --- however both were unable to resolve my complaint. ---, the service manager has not returned my call since last Thursday.
My complaint is with the Blu-ray system installed in my new 2014 Big Country 3650RL, This blue-ray unit is clearly marked as offering streaming video and audio through the internet with companies such as Netflix and Pandora. The issue I have is that the unit only works with wired internet, not wifi. My argument is that when camping you would never have wired internet available. This is a huge oversight in applicable technology and misleading to buyers who think they will have streaming video/audio services available to them while camping.
I expressed my concern to both services representatives that I spoke with and was told flat out that Heartland can not do anything to resolve the issue. They didn't even offer to escalate my complaint to a supervisor, hence my request to escalate the issue to the customer service manager.
I could resolve this issue myself by purchasing a $60 Roku and bypassing the Blu-Ray player entirely however I would then lose the surround sound capability available through the Blu-Ray player.
I will also add that the Blu-Ray player was not even attached to the TV. I had to personally purchase an HDMI cable to hook it up.
As a purchaser of a $xxxxx fifth wheel I have a hard time believing that this oversight can not be rectified by your company by swapping out the player with a wifi enabled device.
I look forward to your reply.
__
**********
Here is my letter to Heartland Corporate HQ along with the companies impersonal and brief response.
___
Dear Heartland Corporate Representative,
I am writing to your office as my attempts to resolve my issue through your customer service department has been unacceptable. My initial two calls took place with --- in customer service and then with his team lead --- however both were unable to resolve my complaint. ---, the service manager has not returned my call since last Thursday.
My complaint is with the Blu-ray system installed in my new 2014 Big Country 3650RL, This blue-ray unit is clearly marked as offering streaming video and audio through the internet with companies such as Netflix and Pandora. The issue I have is that the unit only works with wired internet, not wifi. My argument is that when camping you would never have wired internet available. This is a huge oversight in applicable technology and misleading to buyers who think they will have streaming video/audio services available to them while camping.
I expressed my concern to both services representatives that I spoke with and was told flat out that Heartland can not do anything to resolve the issue. They didn't even offer to escalate my complaint to a supervisor, hence my request to escalate the issue to the customer service manager.
I could resolve this issue myself by purchasing a $60 Roku and bypassing the Blu-Ray player entirely however I would then lose the surround sound capability available through the Blu-Ray player.
I will also add that the Blu-Ray player was not even attached to the TV. I had to personally purchase an HDMI cable to hook it up.
As a purchaser of a $xxxxx fifth wheel I have a hard time believing that this oversight can not be rectified by your company by swapping out the player with a wifi enabled device.
I look forward to your reply.
__
**********
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