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View Full Version : Tear on roof of Torque 380 Need advice!!



Charlie263
03-04-2015, 12:34 PM
Took my 5th wheel in for yearly checkup and was told I need a whole new roof due to a 2 1/2 inch tear on the curve of the roof (see pic). Apparently a tree limb got it. Can this be patched effectively or am I at the mercy of my "forever warranty" to replace the whole roof to keep that in affect? The technician told me if I patched there, it wouldnt last 3 months. What say you?

avvidclif
03-04-2015, 12:49 PM
Introduce your technician to Eternabond tape. Properly applied I don't think anything can remove it. Others will chime in.

TandT
03-04-2015, 12:55 PM
X2 on Eternabond. LOOK_HERE (http://www.amazon.com/White-Eternabond-Mobile-Rubber-Repair/dp/B003RW29FW/ref=sr_1_3?ie=UTF8&qid=1425491798&sr=8-3&keywords=eternabond+tape)

It's good for patching small areas like that. I've even seen small strips sold at some Wallyworlds.
Trace

jnbhobe
03-04-2015, 01:10 PM
Eternabond is the best I've ever seen

HornedToad
03-04-2015, 02:02 PM
I purcahse a Torque trailer in December 2012 and in March of 2013 I drug a tree branch that gouged a small tear above the entry door and scarred the roof down to two small tears above the garage door. I repaired it myself with a 12" X 25' strip of the recommended Dicor patch tape. I ran it along the edge of the roof to overlap and cover both tears and the drag marks. You'll notice in the photos, after the patch had been on for one year, two diamond shapes where I had to cut out the damaged parts of the roof that were lifted to get a good seal. Your tear looks fairly flat so you should be able to just lay the patch over but I would extend it over the tear and marks by a least a foot in all directions.

I sold this trailer in March of 2014 and after a year had no problems with the roof or patch. When I sold the trailer I offered the buyer a discount with the roof "AS IS" or a $5000 higher price with a new roof. At that time I filled an insurance claim and had the check in hand to either replace the roof or make up the difference in the discount. He purchased the trailer "AS IS" and parks next to me in the storage yard. I spoke to him the other day and after almost another year he has not had any problems with the roof or patch.

Even if you decide to patch the roof you need to file an insurance claim to cover the reduce value at sale or trade with a damaged roof.

Charlie263
03-04-2015, 02:03 PM
Introduce your technician to Eternabond tape. Properly applied I don't think anything can remove it. Others will chime in.

My dilemma is this, I have a forever warranty that will void if I dont replace the roof. I called an my deductible is only $250 to get a whole new roof. I know Im lining their pockets, but for $250 I will keep my warranty and have a new roof with no patches. Its a 2014 model too.

jmgratz
03-04-2015, 02:13 PM
That is a simple repair that can easily be done yourself. Get Eternabond, clean the area to be patched, cut the Eternabond to size, peal off the backing to the Eternabond and then press it in place. Be sure the area to be patched is not cold. (should be over 60 degrees for proper adhesion)
There you have it, you just saved yourself a ton of money and got a lasting fix that looks alright.

wdk450
03-04-2015, 03:26 PM
Dicor, the rubber roof manufacturer, sells roof patch kits using a tape product like Eternabond, along with some lap sealant. These were even handed out at the 2013 Heartland Goshen National Rally. If the roof manufacturer makes such a product, I don't think it would void the roof warranty.

https://dicorproducts.com/catalog/roof-products/repair-products/patchit-roof-repair-kit

Here is a listing of Dicor tapes, etc. on Amazon: http://www.amazon.com/s/?ie=UTF8&keywords=dicor+tape&tag=googhydr-20&index=aps&hvadid=31714851276&hvpos=1t1&hvexid=&hvnetw=g&hvrand=10109539161377288548&hvpone=&hvptwo=&hvqmt=b&hvdev=c&ref=pd_sl_8hmtfvk1sr_b

pegmikef
03-04-2015, 03:39 PM
I wonder what your warranty really covers with regards to the roof? Certainly not tears. I severely tore the roof on my NT and had to have it replaced. My insurer replaced it without a squawk and it cost me nothing . . . until my next insurance bill came and then it was about 280 more per year as I was considered at fault since I was driving when the roof was ripped. If I had a little clean tear like your's, I would definitely follow Jim's eternabond fix advice. BTW that increased premium lasted three years.

Jim.Allison
03-04-2015, 04:09 PM
You won't be the only rig on the road with a piece of Eternabond on the roof, I have a 4 inch long 2 inch wide piece of eternabond, from when I tore my roof within 6 months of ownership.

I own a roll of 4 inch wide, that way I can cut a piece 4 wide x X length or 4 X 2 or 4 X 3 or 4 X 4 and greater, you can also use it to secure solar cables, tv cables and the like.

Charlie263
03-04-2015, 04:46 PM
I wonder what your warranty really covers with regards to the roof? Certainly not tears. I severely tore the roof on my NT and had to have it replaced. My insurer replaced it without a squawk and it cost me nothing . . . until my next insurance bill came and then it was about 280 more per year as I was considered at fault since I was driving when the roof was ripped. If I had a little clean tear like your's, I would definitely follow Jim's eternabond fix advice. BTW that increased premium lasted three years.

Thanks for the heads up. I really appreciate the advice. I invested a lot in this camper and I want to keep the inside dry. That's where the big expenses come in. I guess I'm OCD about having a new camper with tape on top. Plus for only $250 deductible I keep my forever warranty intact. The dealership said if I decide to patch it, they would sell me the stuff do it, but they wouldn't do it. And he said my forever warranty would be over. Sounds like a racket to make a lot of money. You are required to bring in the camper on e a year for inspection to keep it going.

pegmikef
03-04-2015, 04:55 PM
Charlie, Where did the "forever" warranty come from? Did you buy it or what? On the three rigs I have bought from HL they only came with a one year warranty (Landmarks have two I think). A lot of stuff on it is warranted separately such as the A/Cs, most appliances, tires, etc as those carry the manufacturers' warranties which may or may not be longer than a year. I think the rubber roof has and a pretty lengthy warranty on it, but it is probably against manufacturing defects. When I had my roof replaced, they told me that dicor warranted the rubber for 12 years and their workmanship was two years. So I am still not clear what a forever warrantee is.

Jim.Allison
03-04-2015, 04:59 PM
Its no delima, go pay the $250 and get a new roof if it makes you more comfortable. A temporary patch is not going to void your warranty either. Question would the warranty people tell you to let your rig sit in the rain for 3 days with an unpatched tear in the roof? NO! they would not, infact I would bet that not patching it would void the warranty because it would be damage caused by neglect. And I'm sure that damage caused by neglect is not covered.

I am always amazed by what dealers tell people.

danemayer
03-04-2015, 05:49 PM
If the warranty you're talking about is the RV Warranty Forever (http://www.rvwarrantyforever.com/Default.aspx?PageID=76), I'm guessing the annual inspection of bearings and roof, etc. probably will cost you over $500 and possibly a lot more. Interestingly, their list of what's covered doesn't help you with bearing or axle problems, or roof/structural problems, even though they require an annual inspection on those areas.

It might be good to have those inspections done, but I'd guess they count on most owners balking at a big annual expense and abandoning the program before they have to pay a 2nd inspection bill.

If this is the warranty you're talking about, do you know the price of your first inspection? Are you prepared to spend that much every year?

Another consideration about the roof replacement is that it's very invasive. The A/C units, vents, fans, ladder (if you have one) have to be removed. The rubber roof is pulled off, damaging the luan under it. They'll sand and patch, and maybe put in a new luan layer, followed by a new rubber roof. At the factory, the Dicor roof is extended several feet front and rear and then covered by the caps. For the repair, they will cut the roof at the cap line and create a new seam there. That'll leave you with a much greater possibility of leaks as the caulking wears. There's a lot of opportunity for error in this process.

With respect to resale value, the question is what's worse to a potential buyer? A piece of tape, or knowledge that the entire roof was replaced. Hard to say. But I'll bet if you apply Eternabond and later trade the rig, the dealer will no doubt explain to potential buyers that Eternabond is the greatest product ever invented.

Jim.Allison
03-04-2015, 06:02 PM
Exactly.........There are no ghost in your rig, if you have any DIY capability, you can repair anything in a rig. I personally think that the more you can keep your rig away from a dealer the better off you are. My rig is perfect, and in perfect maintenance, it has never been to a dealer except to repair damage from a blowmax failure. That repair was so bad, it was clearly designed to get my money. If that is an example of a dealer repair, I don't want them touching my rig.

On this forum, it seems there are 2 kinds of rigs, those that never go to the dealer because the owner fixes the little details himself. And the rigs that spend their entire warranty period at the dealer. Its like my grandfather used to say about hospitals, "stay out of a hospital they will kill you in there."

Wait for a hail storm and your insurance will buy you a new roof. LOL. Chances are your warranty forever is just going to effect a repair.




If the warranty you're talking about is the RV Warranty Forever (http://www.rvwarrantyforever.com/Default.aspx?PageID=76), I'm guessing the annual inspection of bearings and roof, etc. probably will cost you over $500 and possibly a lot more. Interestingly, their list of what's covered doesn't help you with bearing or axle problems, or roof/structural problems, even though they require an annual inspection on those areas.

It might be good to have those inspections done, but I'd guess they count on most owners balking at a big annual expense and abandoning the program before they have to pay a 2nd inspection bill.

If this is the warranty you're talking about, do you know the price of your first inspection? Are you prepared to spend that much every year?

Another consideration about the roof replacement is that it's very invasive. The A/C units, vents, fans, ladder (if you have one) have to be removed. The rubber roof is pulled off, damaging the luan under it. They'll sand and patch, and maybe put in a new luan layer, followed by a new rubber roof. At the factory, the Dicor roof is extended several feet front and rear and then covered by the caps. For the repair, they will cut the roof at the cap line and create a new seam there. That'll leave you with a much greater possibility of leaks as the caulking wears. There's a lot of opportunity for error in this process.

With respect to resale value, the question is what's worse to a potential buyer? A piece of tape, or knowledge that the entire roof was replaced. Hard to say. But I'll bet if you apply Eternabond and later trade the rig, the dealer will no doubt explain to potential buyers that Eternabond is the greatest product ever invented.

Charlie263
03-04-2015, 06:05 PM
Charlie, Where did the "forever" warranty come from? Did you buy it or what? On the three rigs I have bought from HL they only came with a one year warranty (Landmarks have two I think). A lot of stuff on it is warranted separately such as the A/Cs, most appliances, tires, etc as those carry the manufacturers' warranties which may or may not be longer than a year. I think the rubber roof has and a pretty lengthy warranty on it, but it is probably against manufacturing defects. When I had my roof replaced, they told me that dicor warranted the rubber for 12 years and their workmanship was two years. So I am still not clear what a forever warrantee is.

http://www.rvwarrantyforever.com
it's a new type warranty that dealerships can offer as an incentive to buy your camper from their dealership. The catch is they give you coupons and whenever a year rolls around and you have to bring your camper and let them inspect the roof and the appliances and you send in the coupon to prove that you had your camper checked out. This keeps the warranty in effect. If you miss A year and go past the anniversary date without getting your camper checked out your warranty is no longer in effect. But it basically covers everything as long as you let them check it out for as long as you on the camper

danemayer
03-04-2015, 06:15 PM
http://www.rvwarrantyforever.com
it's a new type warranty that dealerships can offer as an incentive to buy your camper from their dealership. The catch is they give you coupons and whenever a year rolls around and you have to bring your camper and let them inspect the roof and the appliances and you send in the coupon to prove that you had your camper checked out. This keeps the warranty in effect. If you miss A year and go past the anniversary date without getting your camper checked out your warranty is no longer in effect. But it basically covers everything as long as you let them check it out for as long as you on the camper

I looked at the link listing what's covered. It's a lot like Good Sam's Extended Warranty, but perhaps less coverage. It's focused on appliances and a few subsystems and based on what's shown on the website is far, far, far from covering everything. You'll want to dive into the details to determine the value it has for you.

And since the coverage doesn't include roof, walls, delamination, rot, or other structural claims, it's hard to understand why patching the roof should void the coverage.

Charlie263
03-04-2015, 06:43 PM
I was told they didn't charge but around $175 I think. He bragged that they didn't charge as much as other dealers. I was gonna try it out for one year and see if I felt pain in my rear when I pulled off. We purchased the extended 5 year warranty anyway.


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Charlie263
03-04-2015, 07:07 PM
Oh btw, the service tech told me that if I patched on that curve in the roof it wouldn't last 3 months. Also said it would cost $8500 to fix it due to the length. Is that BS using the eternabond?


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Charlie263
03-04-2015, 07:08 PM
Oh btw, the service tech told me that if I patched on that curve in the roof it wouldn't last 3 months. Also said it would cost $8500 to fix it due to the length. Is that BS using the eternabond?


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I mean will the eternabond hold on the curved surface?



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cookie
03-04-2015, 07:13 PM
Looking back at your picture, if you clean that area there is no reason why the Eternabond would not stick. Curve or not.
When I have used Eternabond if possible I give the edges a coating of Dicor Self Leveling caulk.
No way will that come loose.

Peace
Dave

Charlie263
03-04-2015, 07:14 PM
Looking back at your picture, if you clean that area there is no reason why the Eternabond would not stick. Curve or not.
When I have used Eternabond if possible I give the edges a coating of Dicor Self Leveling caulk.
No way will that come loose.

Peace
Dave

Thanks Dave.


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Pizzaguy
03-04-2015, 07:18 PM
Eternabond is very good stuff. If you clean the area good, round off the corners of the patch, it will last a long,long time. I had a tear in the roof on the radius edge on a SOB years ago that I patched with it and it never let loose anywhere. I ended up trading it for our first BH a few years later.

Jim.Allison
03-04-2015, 07:37 PM
Eternabond is mostly the adhesive with a thin protective cover, so yes it will form to a curve easily. be sure not to stretch it, just place it. Then put pressure on it. There are many YouTube videos that will fill you in on the proper application. Ditto on rounding the corners, they will lift slightly, its not a thing, but rounding the corners will make it look nice and eliminate the corners that will lift and catch dirt.

dbbls59
03-04-2015, 08:04 PM
I used Dicor tape on a trailer that had a tear like that. It was still performing good 9 years later when I traded the unit. However, to keep your warranty it is probably worth the $250 to have it replaced if you find a good repair shop. They will be breaking all of the seals to replace the roof.

jmgratz
03-04-2015, 10:38 PM
For that small a tear I would not replace the roof, I would patch it. I used Eternabond on a tear on a previous RV and it was still good 5 years later when traded. I also used Eternabond on the seam on the front and rear cap to seal over the caulking. Four years later it was still good. Eternabond is good stuff made for rubber roof repairs. You can even find it at Wal-Mart in the RV parts sections. Call Dircor if you are unsure about the warranty if a small patch is used.

wrgrs50s
03-05-2015, 01:38 AM
I'm not familiar with a forever warranty but I suspect that you may find, that for some reason, most common problems you encounter will somehow not be covered in the fine print. Regardless, I would be a little suspicious of a dealer telling me that if I dont get a complete replacement it would void my warranty. Your roof will never be covered by warranty for tears, and that is about the only problem that commonly occurs with a rubber roof. Surely the dealer is not indicating that it could void the warranty on your A/C, heating or refrigerator etc., that would be ludicrous. This dealer has about a $4000 plus gain if he gets to replace your roof. I've seen several new roof replacements that looked like they were very poorly done.

Just my 2 cents, but I do understand your concern being a new rig. Do what makes you feel most comfortable and dont look back, but dont let the dealer be the soul influence for a decision on something that simple. As others with years of experience have stated, Eternabond is good stuff.

Jim.Allison
03-05-2015, 02:33 AM
I just read your "RV Warranty Forever (TM)" and I see specifically where you are supposed to inspect and seal your roof annually. Now it does say that a dealer is supposed to do the maintenance for you but I don't think, it says that you have to have a roof that has not had an industry approved repair. I think your dealer is trying to get you to put on a new roof for no good reason.

This dilemma calls for a phone call to your "RV Warranty Forever" company and get the details about your specific problems. Because I read that you are supposed to inspect your roof annually and seal it as needed. Which does not say that they are going to put a new roof on it, nor does it say that the roof can't have been penetrated and repaired.

Honest to goodness I would read my contract and see if that is an extended warranty and if it is, I would get back the premium, tape up the roof and go on about my business.

The tendency is for RV owners to think there is a mystery in there RVs, they think there are ghost and goblins behind the basement walls, they think the fridge is going to break down and cost $37,000 dollars to fix. So its easy to sell us these policies. Its later that we understand that they are worthless.

In fact I bought one, and my contract says that it is refundable up to when it starts which is 2 years after the date of sale. I am in the process of cancelling the policy for a refund. Now that I know how simple Fifth Wheels are.

Any decent DIY can do a better job than a dealer. Inspect your rig on a regular basis and you will have a good rig for a long time to come. I promise there is no job on an RV to difficult for a DIY.

As far as extended warranties are concerned, if you think that they are going to send someone out to fix your axle while traveling the Al-Can, just do a search of this forum and you will find out that you will be waiting for a long time for someone to show up to make the repair.

wdk450
03-05-2015, 10:33 AM
In applying Eternabond or Dicor patch tape to any complex curving surface, although it is a little elastic, you may have to put some short horizontal cuts into the patch tape to get it to lay down tight and eliminate tape folds.

pegmikef
03-05-2015, 11:42 AM
Oh btw, the service tech told me that if I patched on that curve in the roof it wouldn't last 3 months. Also said it would cost $8500 to fix it due to the length. Is that BS using the eternabond?


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Charlie, the total cost to replace the roof on my old North Trail was just over $4000 and that included replacing some of the underlayment that was damaged and some repair to the end. So I don't know where the 8500 is coming from.

bsuds
03-05-2015, 11:46 AM
I patched a 2" tear on the curve of my Big Country a couple of years ago and it is still holding fine. Make sure you clean the area to be patched real well.
I would tell that dealer to take a hike and never go back.

Jim.Allison
03-05-2015, 09:07 PM
Eternabond is very pliable, go to lowes and buy a small package and play with it. You will see what we are talking about, No rig should be without a roll of eternabond. AND a roll of Gorilla tape.

Charlie263
03-12-2015, 07:27 PM
I patched a 2" tear on the curve of my Big Country a couple of years ago and it is still holding fine. Make sure you clean the area to be patched real well.
I would tell that dealer to take a hike and never go back.

Yeah, the dealership is 60 miles one way from my home. They've had my rig for almost 3 weeks and he's still not done completing a punch list of little things that needed fixing. They said all is done except my bedroom slide bottom gasket is torn to shreds and he said they still haven't fixed that because he says Heartland is still deciding on whether they can fix the floor. He said the rollers are broke. I said I've only had this camper 10 months I want it fixed. I told the service guy I won't be buying a camper from this far from home anymore. Bad experience. I told him I had a camping trip planned when I took it and he acted like he should be through in a week. Joke. His attitude was like well come and get it and just bring it back later. So inconsiderate.


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danemayer
03-12-2015, 07:41 PM
They said all is done except my bedroom slide bottom gasket is torn to shreds and he said they still haven't fixed that because he says Heartland is still deciding on whether they can fix the floor. He said the rollers are broke. I said I've only had this camper 10 months I want it fixed.
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Seems unlikely that there would be any uncertainty over whether the floor can be fixed.

You might want to call Heartland Customer Service at 877-262-8032 / 574-262-8030. Have your VIN # ready. There may be more to the story.

Let us know what you find out.

Charlie263
03-12-2015, 07:42 PM
Sure will.


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Charlie263
04-07-2015, 07:09 PM
They kept my camper for a long time and after I pressed them to hurry up , they fixed the rollers and put a slide out gasket on. When I picked it up I saw what they were talking about, the underside of the slide has some 1/8 inch deep scratches in the fiberglass where the motor was pushing the slide over e damaged rollers. You can only see them unless you look under the slide, and I hardly think it would warrant replacing the whole floor for some scratches that aren't a potential problem down the road. And aren't unsightly. I think they were trying to make a big repair out of a moderate repair. I surely hope the majority of rv dealerships don't try to stick the manufacturers with unnecessary repairs just to make money. All that does is raise the price of RV's for everyone, and keep some people out of RVing. My first trip in with my new RV left me having a bad taste in my mouth. First it was the roof replacement they wanted to do over a couple tears and then they were trying to make a mountain out of the slide floor. Jeez


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