Time for some new blood (moderators) around here?????

porthole said:

This verifies the conversation I had with MK about resurrecting an old thread. Closed thread (cannot be reopened) - start new thread with same topic, merge old and new, old thread is now a reply-able thread.

JMHO, but this is better then starting duplicate threads.

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JohnD said:

I've always wondered why the MODS feel that they need to close old topic threads.

What does it matter if someone posts a new question to a old topic??????????????

I don't see a problem with someone resurrecting an old topic . . .

MODS . . . why does it matter?

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danemayer said:

They're closed automatically by the forum software as they reach a certain age.

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Bohemian said:

Interesting, but it avoids answering the question. Obviously closing old threads may be automatic, but is must be an option. So why have that as the option? Why do you want to close old threads?

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Bohemian said:

Obviously closing old threads may be automatic, but is must be an option. So why have that as the option? Why do you want to close old threads?

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danemayer said:

I don't know what options the software allows. Perhaps someone else does know if it is an option, and if so, why it's been set the way it is set. Perhaps it's just the default for the software.

But let me take a guess. I'm pretty sure the forum uses a SQL database to store all posts, pictures, links, etc. Every time you open a thread, it's doing a quick search of the database using index pointers to the actual location of the information in the database. Each thread is likely a conglomeration of separate data elements all retrieved together via a complex search, where the complexity is hidden from the user. I'd guess that by closing old threads, the number of records that have to be indexed is significantly reduced, the number of items to be search is reduced, and time to open a thread is improved. If that's right, then by not closing old threads, the forum will over time get slower and sloowwer, and sloooowwwwerrr.

Just my guess - I could be completely wrong.

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JohnD said:

Exactly . . .

Not to mention why do they delete topic threads that point out issues with Heartland manufacturing issues?

Have already had one today deleted . . . ????????????????????????????????????????

MODS . . . PLEASE DON'T DELETE THIS POST!



I love my Heartland trailer . . . but I don't like the fact that it seems that issues that are raised here in the forums are deleted so that the powers that be never hear about the issues with their Heartland product!







After all . . . isn't that why these forums exist?????

To let Heartland know what they don't know about their product??????

Please answer me before you automatically delete my post . . .

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JohnD said:

Exactly . . .

Not to mention why do they delete topic threads that point out issues with Heartland manufacturing issues?

Have already had one today deleted . . . ????????????????????????????????????????

MODS . . . PLEASE DON'T DELETE THIS POST!

I love my Heartland trailer . . . but I don't like the fact that it seems that issues that are raised here in the forums are deleted so that the powers that be never hear about the issues with their Heartland product!

After all . . . isn't that why these forums exist?????

To let Heartland know what they don't know about their product??????

Please answer me before you automatically delete my post . . .

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danemayer said:

I don't know what options the software allows. Perhaps someone else does know if it is an option, and if so, why it's been set the way it is set. Perhaps it's just the default for the software.

But let me take a guess. I'm pretty sure the forum uses a SQL database to store all posts, pictures, links, etc. Every time you open a thread, it's doing a quick search of the database using index pointers to the actual location of the information in the database. Each thread is likely a conglomeration of separate data elements all retrieved together via a complex search, where the complexity is hidden from the user. I'd guess that by closing old threads, the number of records that have to be indexed is significantly reduced, the number of items to be search is reduced, and time to open a thread is improved. If that's right, then by not closing old threads, the forum will over time get slower and sloowwer, and sloooowwwwerrr.

Just my guess - I could be completely wrong.

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danemayer said:

John,

Very simply, forum rules don't permit repetitive posts. Your issue has already been posted many times.

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ncrzrbk said:

I have never had a comment deleted. I do think the merit of your question needs to be addressed in all areas of customer service. I have been a salesman for 20 plus years and prior to that a customer service manager. We look at customer complaints as an opportunity to earn future business. If we can help the consumer when problems arise, they should and most times think of a company as an easy one to work with and truly care about them and their needs. If we don't help them, future orders will be diminished because as we all know there are plenty of other companies waiting to take the next sell.


Sent from my iPad using Tapatalk HD

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Speedy said:

John, I agree with you regarding having a forum where we all can discuss the good and bad about items/issues. I do disagree that it is completely a moderator issue and "new blood" is required. I have been on this forum for many years and really take issue with the "drive by rant" with no follow up or resolution. I want to hear from you or say Porthole about some problem with their Heartland. I learn about the problem, the solution and how to install the fix.

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JohnD said:

Well, I posted images of my Heartland Trail Runner the day I bought it, which showed that my trailer was surely defective the day I bought it . . . and the post was deleted within minutes of when it was posted.

What does that tell you?

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BouseBill said:

I for one agree with you John. But I also believe "drive by" posts should be deleted. If a new member with ONE post, only joins to rant about a defective product (in his/her opinion) then that post should be deleted, HOWEVER IF a long standing member posts something about a defective product that post should remain. I think most long term members do post about problems and how they solved that problem...so moderators what say you?

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justafordguy said:

Kinda hard to tell from the pictures what's wrong? The tires do look a little low on air though.

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