Thank you again for the offer to assist, I just don't think there's much that can be done here within the context of the forum. We are at a point of being primarily concerned with asset protection and when to consider bailing out of the product. I will post our ownership story, maybe I'll get around to it today for those that are truly interested in my "venting".
This is a forum of owners, just like you. Many have had issues, and many have had issues resolved without ever involving a dealer. Many folks here try really hard to help everyone that comes to the forum.
Many things I've learned in my 7 years on this forum:
1. People have high expectations, and experience disappointment with the reality of their manufactured home on wheels. A complete towable is built in just 2-3 days... On an assembly line with thousands of moving parts. Then it's towed around on horrible roads at 60+ mph. It just isn't going to to be perfect.
2. People expect warranty items to be top priority for dealership, when this is actually the opposite. Moving trailers out the door is top priority. Once they have your money, you are not going to be nearly as important.
3. People assume dealer is 100% telling truth and place blame on Heartland, when service is lacking, slow, does not solve issues or parts don't arrive. -- talking to Heartland directly often provides the best and most accurate information/solution.
4. People insist the warranty work be done by the dealer, just because it's warranty work. If the item can be fixed by the owner in an hour or less with parts shipped direct from Heartland, do it and GO USE IT!! Don't waste time and effort playing the waiting/blame-shifting game with the dealer.
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