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jbeletti
01-14-2005, 07:04 PM
Hi folks,

After reading some online stories and a post on this forum about warranty work issues with another brand of 5th wheel trailer, Jeff and I decided to speak to the Heartland factory when we were there today about their concept of warranty service.

Here's the long and the short of it:

We were assured by the factory that ANY Heartland dealer (now 85 dealers as of Jan-2005) will be able to handle warranty repairs for you. This does not mean that all dealers will drop all their current service appointments in order to get you taken care of. You do need to make an appointment with the dealer's service department.

Further, if you are in a situation where you are not near any Heartland dealers, you have the option to take your Heartland to a non-Heartland RV dealer, RV repair center etc. If they agree to work on your Heartland, you and they may work with the Heartland factory on getting the warranty work done.

We hope this gives Heartland owners and future owners the assurance they need that they can get warranty service "on the road".

Jim