Lynn1130
Well-known member
About a month ago I put my RV into "storage" with National General who is Good Sam's insurance company. If you call for a policy through Good Sam your insurance is actually with National General. Today I get a check from National General for $116 so I call them to see what this is about. It turns out that while your policy is still in effect, they send you the remaining premium for the year when you go into storage. So I tell them I am going to take it out of storage effective July 6th. They tell me that I owe $128 for the premium for the remainder of the year from July 6th. WHAT? I lost money on the storage deal that Good Sam promotes on their Web Page. Their promotion for their insurance says that insured members can save up to 53% and possibly up to $400 by using storage.
So I call Good Sam to ask them about this. What I got was "did you discuss this with the insurance company?" yes, and now I am calling you to make you aware of false advertising by Good Sam. Now we go into an attempt by the "customer service" rep and I use that term lightly to explain that not all receive those mentioned benefits. I don't see that in the advertisement which I draw her attention to and read to her. It is pretty clear that you will benefit up to 53% and perhaps save $400. So now I question her attempt to "justify" the ad and this rep transfers me to her supervisor, who starts on a rant about their insurance and the fact that National General writes the policies, that I cannot get a word in at all, so I finally, through his continued rant, say "Nate, I am ending this conversation, Nate, I am ending this conversation, Nate it is my turn to talk and then hang up. I now have a call into Nate's supervisor to tell him that the whole reason for calling was to point out the misinformation on Good Sam's page. $12 is chicken feed and not worth getting excited over but if you advertise that the customer is going to save money, then the program should not cost the customer money. Oh, and right before I hang up a say, as Nate is still rambling on, " I sure hope this call is recorded".
I have not been very impressed with Good Sam and their customer service reps need some in-depth training in customer service.
So I call Good Sam to ask them about this. What I got was "did you discuss this with the insurance company?" yes, and now I am calling you to make you aware of false advertising by Good Sam. Now we go into an attempt by the "customer service" rep and I use that term lightly to explain that not all receive those mentioned benefits. I don't see that in the advertisement which I draw her attention to and read to her. It is pretty clear that you will benefit up to 53% and perhaps save $400. So now I question her attempt to "justify" the ad and this rep transfers me to her supervisor, who starts on a rant about their insurance and the fact that National General writes the policies, that I cannot get a word in at all, so I finally, through his continued rant, say "Nate, I am ending this conversation, Nate, I am ending this conversation, Nate it is my turn to talk and then hang up. I now have a call into Nate's supervisor to tell him that the whole reason for calling was to point out the misinformation on Good Sam's page. $12 is chicken feed and not worth getting excited over but if you advertise that the customer is going to save money, then the program should not cost the customer money. Oh, and right before I hang up a say, as Nate is still rambling on, " I sure hope this call is recorded".
I have not been very impressed with Good Sam and their customer service reps need some in-depth training in customer service.