Are you wanting to know how to glue it or are you just venting?I have had many cabinet doors come unglued in the past few years. It appears the glue used for assembly is very poor. I would sure hope Heartland would use better quality material for this. It is a negative for a supposed quality coach.
Hi Occo,Yes, happykraut. I am venting. I did re glue all of them as they separated. I am a bit disappointed there has been no response from the factory. It would be nice to know how they are being built now.
Hi Occo,
The factory doesn't monitor all posts to the forum and there's no "ombudsman" waiting to answer any question that might come from the thousands of forum users.
The Brand General Managers do see posts from several areas of the forum, and sometimes participate in the discussions. But they don't respond to every post they see. And of course, they're pretty busy, so there are going to be times where they just aren't available.
See, this is the thing about this industry that drives me nuts. They are pretty busy? Times when they just aren't available? Too busy to answer a customer? I'm retired now, but if they worked for me while I was a product manager, they'd have a lot of time available while they were job hunting. If the brand manager doesn't have the time, he has a CS organization to handle this. There simply is no reason not to respond to a customer, even if they might not appreciate the answer. No sympathy from me on the "too busy" excuse.
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As a Forum Moderator, I try to at least scan every post, and when I can help, I'll respond. There are a few of us who do that on a volunteer basis. I can tell you that it's very time consuming. If I were working full time, I can assure you I wouldn't have time to do this.
The General Managers try to keep up with selected areas of the forum, but to expect them to see every post is completely unrealistic. To expect a response to every thought is completely unrealistic. Are you aware that there are over 37,000 users and over 500,000 posts on this forum?
When a GM sees a post where he can add value, he will jump in. But not every post is seen and not every post gets a comment or answer from a GM. And yes, if they're at a show talking to attendees for 10-12 hours, they may not spend the rest of their waking hours on the forum.
On the other hand, if you pick up the phone, you're very likely to get a member of the GM's sales team, or perhaps the GM. And Customer Service is always available, although sometimes you might have to wait on hold for a few minutes.
It's really not about choosing to respond to a customer. It's about how the customer chooses to make contact.
That makes sense and I agree. However, I don't ever remember seeing a Heartland response to even major issues on this forum. Seems they could be involved more.
That makes sense and I agree. However, I don't ever remember seeing a Heartland response to even major issues on this forum. Seems they could be involved more.