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Serenity
11-22-2017, 12:27 PM
We are full-timers in a RW 427. The day we started off on our adventures, we encountered the 1st of many design flaws... pulling into a Love's Truck Stop to get diesel & gas, our 2 middle jacks were destroyed. No, we weren't off-road & no potholes- as we SLOWLY (it was a busy place) drove toward the pumps, our rig rolled over the manhole-covered fuel tank access - a GRADUAL few inches higher than the rest of the area - & I watched as the 2 middle jacks hit the concrete, bending them at both their connection to the bottom of the trailer as well as the disc-shaped "feet" that now have bent bottoms. I was horrified. It wasn't like we were on a questionable surface! The trailer design couldn't handle navigating a GAS STATION without damage???
~Sara & Devlin

danemayer
11-22-2017, 02:46 PM
They might have been mounted too low at the factory.

You should call Heartland Customer Service at 877-262-8032 / 574-262-8030. Have your VIN # ready.

jayc
11-22-2017, 08:38 PM
When we were at our dealer, taking delivery of our new Landmark, a couple came in with a LM that had hit a curb with the middle jack, bending the frame. Their insurance company is trying to decide whether to total the unit or try to repair it.

'Lil Guy'
11-22-2017, 09:33 PM
On one occasion on my BH, I hit auto retract and the jacks in rear didn't fully retract. I wet to manual and completely retracted them. Is there a chance they weren't fully retracted? This only happened to me one time.

jbeletti
11-22-2017, 09:43 PM
Like Frank, in colder weather, I've noticed one or two jacks not fully retracting and had to hit auto-retract again. Making sure all jacks are fully retracted before pulling away is a must.

Assuming this was not the issue Serenity, like Dan mentioned, the middle jacks "may" have been mounted too low. I suggest you take a picture/note of the bolt holes used so you can compare with the post-fix positions.

That all said, with leveling jacks and stabilizer jacks, there will "always" be certain circumstances where they will scrape or worse. It's rare, but one must be real careful. Though this was not the case in your situation, many times I've been in gravel lots at truck stops that have "real" deep potholes. These must be avoided when possible and gone over super-slowly when they cannot be avoided. Often times too, their true depth can be hidden when they're full of water.

I suggest you make a call to your insurance company "in addition" to speaking with Heartland as it's likely, this will be an insurance event.