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View Full Version : Heartland is recalling 2019-2021 Cyclone & 2020-2021 Bighorn Traveler trailers



Dmetcalf
09-09-2020, 09:59 AM
64675

I called and had to leave a voicemail with Heartland. I wasnít sure if anyone else was aware if this.

Matt750
09-09-2020, 11:06 AM
Thanks for the heads up. If I hear anything, Iíll post it in this thread.


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Dmetcalf
09-09-2020, 12:10 PM
Thanks for the heads up. If I hear anything, Iíll post it in this thread.


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thank you.

akfoote
09-09-2020, 02:44 PM
Wow.. thanks for the heads up.

We just ordered our Cyclone 4006. Hopefully those coming off the line now will have the recall addressed and a proper fix in place.

- Kevin

Dmetcalf
09-10-2020, 05:41 PM
I had to leave a vm on a Tuesday with Heartland and I have not received any reply yet. I guess they must not be very concerned about it ..? Iíll try again on Friday.

danemayer
09-10-2020, 05:50 PM
Keep in mind the announcement says there is not yet a schedule for repairs. Btw, it's pretty common for the announcement to precede schedule and notifications by some number of weeks. On our truck, I often read about a recall and it's 2-3 months before getting a notification.

wdk450
09-10-2020, 08:40 PM
I would think about putting supporting jackstands next to the front landing gear legs, carrying the frame I- beams, until this gets fixed.

SNOKING
09-10-2020, 08:55 PM
Note it says Bighorn Traveler travel trailers. 2020-2021 MY.

zolman
09-11-2020, 12:12 PM
Just called Heartland Customer Support. As of 12PM 9/11/2020 they know nothing about this recall.

LBR
09-11-2020, 12:45 PM
Just called Heartland Customer Support. As of 12PM 11/11/2020 they know nothing about this recall.

November 11th?

'Lil Guy'
09-11-2020, 04:28 PM
Wondering how this slipped past their new quality control system. At least these rigs shouldn't have any leaks at the seals.

david-steph2018
09-11-2020, 04:47 PM
Just sitting here and wondering, the Cyclone is built on the same line as the Road Warrior, with the same frame, landing gear, how does this not bleed over to the Road Warriors or other models? Even how about the other toy haulers built on the same line built with different frames?

danemayer
09-11-2020, 05:20 PM
Just sitting here and wondering, the Cyclone is built on the same line as the Road Warrior, with the same frame, landing gear, how does this not bleed over to the Road Warriors or other models? Even how about the other toy haulers built on the same line built with different frames?

I'm not sure the frames are exactly the same between Cyclone and Road Warrior. AJ pointed out a Cyclone frame enhancement to me a couple of years ago. The arrow in the photo points to the additional framing at upper right (also left). While this is on the upper section of the frame, it's part of the frame assembly that comes in from Lippert. It's possible RW has the same, but it was described to me as a Cyclone enhancement. So I suspect the frames may be different.

64682

david-steph2018
09-11-2020, 09:33 PM
I'm not sure the frames are exactly the same between Cyclone and Road Warrior. AJ pointed out a Cyclone frame enhancement to me a couple of years ago. The arrow in the photo points to the additional framing at upper right (also left). While this is on the upper section of the frame, it's part of the frame assembly that comes in from Lippert. It's possible RW has the same, but it was described to me as a Cyclone enhancement. So I suspect the frames may be different.

64682

Our RW has the same double frame in the pin box area. During the tour in 2019 we were told because of the weight of the units as compared to the other smaller, lighter toy haulers. I wonder were the area is that is giving problems.

Apachegw
09-24-2020, 09:21 AM
This was just posted. Also I verified with my dealer and he was just made aware of this recall. Not sure what to do next. Maybe call Heartland and get on list.

https://static.nhtsa.gov/odi/rcl/2020/RCAK-20V521-8346.pdf

Makes/Models/Model Years: HEARTLAND/BIGHORN TRAVELER/2020-2021
HEARTLAND/CYCLONE/2019-2021

Mfr's Report Date: August 28, 2020
NHTSA Campaign Number: 20V-521

Components: EQUIPMENT:RECREATIONAL VEHICLE/TRAILERSTRUCTURE
Potential Number of Units Affected: 1,168
Problem Description: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2019-2021 Cyclone and 2020-2021 Bighorn Traveler recreational trailers. Due to insufficient bracing, the front landing legs may buckle and collapse while the trailer is parked.
Consequence: If the landing legs buckle, the trailer will drop unexpectedly, increasing the risk of property damage, personal injury or death.
Remedy: Heartland will notify owners, and dealers will install a jack bracket to reinforce the landing legs, free of charge. The manufacturer has not yet provided a recall schedule. Owners may contact Heartland customer service at 1-877-262-8032.

cashmore
09-24-2020, 09:52 PM
I need to call Heartland about some other issues on my new Cyclone, I guess i'll be adding this to the list.