ILH
Well-known member
With less than 6 months of use on my new 2020 Landmark Newport, I started experiencing battery issues. The Newport came with two group 24 Xpedition lead acid batteries. I experienced several instances during last summer where the hydraulics would exhibit errors due to low voltage (and this was after driving long distances but immediately disconnected from my truck). When I reconnected to my truck, the leveling system operated again.
After removing the batteries for seasonal care and charging, the smart charger showed that the batteries were exhibiting a problem taking a full charge. The batteries are sealed with no way to check electrolyte levels. Curiously the batteries have no date of service and no serial numbers.
Initially I called Heartland regarding warranty coverage. I was advised that Heartland does not manage the warranty on both tires and batteries - suggesting I contact the manufacturer for coverage. I called the "warranty" toll-free number on the top of the battery. Despite multiple calls, the battery company's voicemail mailbox has been full, or hangs up on me. The web site has an email address for inquiries - but my email was returned with a message indicating no-such-address.
A search on "Xpedition" indicates that RV owners of other makes have had poor experiences with this company.
I'm not waiting for a potential credit from this manufacturer (I would imagine it would be a very low amount anyway) - I'm ordering new batteries this week. I need to get my rig operational for the new year.
Heartland - if you're reading this - please reconsider your dealings with this supplier, or at the very least, renegotiate a better service level agreement.
After removing the batteries for seasonal care and charging, the smart charger showed that the batteries were exhibiting a problem taking a full charge. The batteries are sealed with no way to check electrolyte levels. Curiously the batteries have no date of service and no serial numbers.
Initially I called Heartland regarding warranty coverage. I was advised that Heartland does not manage the warranty on both tires and batteries - suggesting I contact the manufacturer for coverage. I called the "warranty" toll-free number on the top of the battery. Despite multiple calls, the battery company's voicemail mailbox has been full, or hangs up on me. The web site has an email address for inquiries - but my email was returned with a message indicating no-such-address.
A search on "Xpedition" indicates that RV owners of other makes have had poor experiences with this company.
I'm not waiting for a potential credit from this manufacturer (I would imagine it would be a very low amount anyway) - I'm ordering new batteries this week. I need to get my rig operational for the new year.
Heartland - if you're reading this - please reconsider your dealings with this supplier, or at the very least, renegotiate a better service level agreement.
