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Thread: Axle/Suspension Concerns

  1. Print this Post   #1
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    Axle/Suspension Concerns

    Dear Heartland

    We have mixed feelings about our Heartland Bighorn 3600RE. With it only being a year after purchase, we are concerned with how many problems seem to have had. We have already had issues with a broken (misaligned) slide out, leaky sink, leaky bedroom slide out, broken DVD player, etc. (By the way, when we went to get our DVD player fixed, we were told by Samsung that because we weren't the original purchaser - Heartland is - Samsung won't warranty the product!)

    Our current problem is that after reading a post on this forum titled I just found this--you should check yours t//heartlandowners.org/showthread.php?t=9134 it appears that the suspension on the off-door side of the RV is bent and has been slightly rubbing on the tires also the shock was really loose I am going to send some pictures to heartland to see if they can help me i like the trailer but my wife would like to sell it we have 3 week trip to Yellowstone planned in the next few weeks because we spent a lot of money on it and we are losing our trust in it , a few days ago we were traveling and someone was interested in a Heartland like mine and asked me how I liked it and I was honest too in saying I donít think I would buy another one .

    To check out photos of the problem, follow this link http://s680.photobucket.com/albums/v...rtamphotos/RV/[IMG]//heartlandowners.org/<a href=[/IMG]


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    Senior Member Pulltab's Avatar
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    One thing you really have to be careful about is when backing the rv, try to never push the rv into the spot at a 90* angle or really any angle probably beyond about 50 degrees. It just pushes the coach sideways on the suspension. I'm not saying that is what has happened but that can be the result. I have seen many a people try to manuever their rv this way. Heartland kindof does itself no good when advertising the 90* turn clearance. Outside of that , lippert frames seem to be notorious about this. Remember Heartland build the rv not the frame.
    '07 Bighorn 2925RK, 07 Dodge Ram Big Horn 3500 6.7 Cummins Turbo Diesel, 6 spd auto, 540 watts solar, Tankless water heater, Centerpoint suspension,Trailair pin box http://www.progressiveindustries.net/ems_hw50c.htm
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    The other side is fine and one of the shocks were lose that the nut was almost off

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    Moderator cookie's Avatar
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    janitor1, with it being a year after purchase, those items you mentioned should have been covered under warranty. Including your Samsung DVD. How old is your rig? I noticed that the tires were weather cracked in the tread area as well as showing a lot of wear. One other thing I noticed is that there is no evidence of greasing at the Zerc fittings on the Trail Air. I'm thinkin along the lines of another post about regular inspections of the coach. Anyway, I hope you get your issues resolved. Keep us posted.

    Peace
    Dave
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    2011 Bighorn 3585RL

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    Founders of SoCal Chapter Bob&Patty's Avatar
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    Janitor, sorry your having problems. Addressing a letter to Heartland on this forum may not be the answer. This forum is monitored by Heartland but not owned by Heartland. You should call Heartland customer service and explain your problems to them. Just who told you that your DVD player was not a warrenty issue. I also am assuming that you bought this coach new??? Is your BH over a year old?? Did you call Heartland service about your problems? Have you called Lippert about your suspention problems? All the phone numbers are listed on the portal page. Before you dump your trailer, you might want to visit some other brands forums and see some of the issues that they are having. Make some phone calls and see what happens. Bob
    Bob (Old cranky), Great wife Patty, 5 great kids, 11 grandkids

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    Cookie i don't know what pictures tour looking at or maybe you need to get your eyes checked but this trailer only has 2000 miles on it and was buildt in 4/24\08 and you better talk to samsung as I did before you assume about warrentys As I called heartland and got the run around about the sound system
    Last edited by janitor1; 07-13-2009 at 06:43 PM. Reason: Wrong date

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    Moderator jimtoo's Avatar
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    Have you contacted your dealer? He is the one that should go to bat for you.

    I was looking at the pictures and do not see a loose nut on shock, or any evidence of grease on the fittings. Also the tires appear to be Good Year, are they the same size or the next size larger? I do not think Good Year makes the same size as what comes on the units. It is normal for the tires to rub on the shocks a little when on a tight turn or backing into a site with a tight turn with oversize tires. The rub on the tires in the pictures is nothing to be concerned with in my opinion.

    If you have contacted your dealer with no results, you should contact Heartland customer service, 877-262-8032. Have your VIN number and purchase date and they will want pictures, maybe better than what you have posted for us to see.

    Jim M
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    Founders of SoCal Chapter Bob&Patty's Avatar
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    Janitor1, I am really confused now. In you original post you said that your coach was "with it only being a year after purchase" and then you state you bought on 4/24/09. This means, if my math is correct, you have had this coach 3 1/2 months. Is this correct?? Then you say that HL and everybody is telling you that you have "NO" warrenty. Something just does not sound right or add up. BTW, I looked at the pix you posted and I did see somethings that didnt look right. But maybe I need my eyes checked also. But getting in peoples faces here on the forum will not get your coach fixed. We only own them we dont fix them. You want help, we can give you advise. Your fight is with Heartland, Lippert and samsung not us. Remember that this forum is "NOT" owned by Heartland. Its owned by Jim Beletti. This forum is for owners helping other owners with advise and support. Bob
    Bob (Old cranky), Great wife Patty, 5 great kids, 11 grandkids

    Callie the wonder dog (we are still wondering) and 1 crazy cat "Baby" (RIP at 18 years old). Callie misses her Kitty.

    2013 GMC 3500 HD DRW C/C L/B with all the goodies (the grey ghost). AirLift 5000 with auto leveling. 34 gal custom auxillary in bed tank. Spray in bed liner and rubber mat. 16K Husky hitch.

    07 2955RL BIG HORN #5103

    58 Belair 2dr hardtop, low and slow custom.

    HEARTLAND CLUB MEMBER # 1056



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    South Central Region Director, HOC jayc's Avatar
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    Janitor1, I am having problems with my Samsung TV. The power module has apparently gone out because it will not turn on at all. I have scheduled a service trip to the dealer for removal of the television for tomorrow. I called Samsung Direct, hoping to avoid a trip to the dealer, and was told by them that my television is out of warranty through them but if Heartland would furnish them with the bill of sale, proving when I bought the trailer, they would honor the warranty with Heartland. What this means is that they sold the tv to Heartland over a year ago, so the factory warranty of one year is expired but I still have my warranty through Heartland. Camping World will furnish my purchase date and get it covered with Samsung.
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    Senior Member Pulltab's Avatar
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    Quote Originally Posted by Bob&Patty View Post
    Janitor1, I am really confused now. In you original post you said that your coach was "with it only being a year after purchase" and then you state you bought on 4/24/09. This means, if my math is correct, you have had this coach 3 1/2 months. Is this correct?? Then you say that HL and everybody is telling you that you have "NO" warrenty. Something just does not sound right or add up. BTW, I looked at the pix you posted and I did see somethings that didnt look right. But maybe I need my eyes checked also. But getting in peoples faces here on the forum will not get your coach fixed. We only own them we dont fix them. You want help, we can give you advise. Your fight is with Heartland, Lippert and samsung not us. Remember that this forum is "NOT" owned by Heartland. Its owned by Jim Beletti. This forum is for owners helping other owners with advise and support. Bob
    I wasn't gonna say that but glad you did Bob. Pretty hard to get some one to stop and help you change a tire if you flip them off when they attempt
    '07 Bighorn 2925RK, 07 Dodge Ram Big Horn 3500 6.7 Cummins Turbo Diesel, 6 spd auto, 540 watts solar, Tankless water heater, Centerpoint suspension,Trailair pin box http://www.progressiveindustries.net/ems_hw50c.htm
    Heartland Owner 1097

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