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Thread: Just bought a 2011 Elk Ridge

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    Senior Member olcoon's Avatar
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    Just bought a 2011 Elk Ridge

    We just bought an Elk Ridge, and waiting for it to be delivered. Been lurking on this & other forums and got some questions. This is our first RV, and both of us are about to retire. It sounds like for the most part everyone is "somewhat satisfied" with your RV's, but "somewhat dissatisfied" with Heartland. Kind of got me jumpy! I've been trying to do some research on Heartland-kind of shutting the gate after the cow got out! We went to an RV show not really intending on buying anything, and came home with a new toy. Talked to the factory rep, and liked what we were told. Anyway, it sounds like, for the most part, what he told us was true. In my surfing I read that Heartland is about to hire 200 new employees, and another 200 around March, 2010. We are hoping to tour the factory, and possibly see ours being built. Does anyone know if the Elk Ridge replaced the Eagle Ridge? I'll be pulling it with a 2003 6.0 Chevy HD 2500, I think I'll be right on the line, possibly will get another truck in the future though. Any tips, or advice for a newbe? One thing I'm having a hard time grasping is how we bought a 2011 model in Jan. of 2010!

    Thanks!

  2. Print this Post   #2
    Moderator jimtoo's Avatar
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    Hi olcoon,

    Welcome to the Heartland Owners Forum and Family. We have a great bunch of people here with lots of information and all willing to share and help if needed.

    I think you will be very happy with your Elk Ridge and if you have been looking around, you have seen that Heartland does take care of their customers.

    The waiting for the delivery is going to be hard, but hang in there, time will pass quickly. And when the time comes for pickup, do a really good PDI.

    Meanwhile, enjoy the forum.

    Jim M
    Jim and Bette
    04 GMC CC Dually D/A, MaxBrake, Riderights
    09 Bighorn 3670RL #9E011439
    Disc Brakes
    HOC #1003
    Heartland Owners Club Information




  3. Print this Post   #3
    Moderator cookie's Avatar
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    olcoon, it seems that everyone has a different perception of what they read. I think that for the most part owners are "very satisfied" with their RV. And only a few are dissatisfied with Heartland. It seems that everyone reads and remembers the ones that have problems, but nobody, or so it seems to me, sees the good posts. Either that or when people have no problems they have nothing to say. Their are over 7,000 members of this forum and over 106,000 posts. Of those, how many have you read about that are dissatisfied.

    I hope you will be more than satisfied with your new Elk Ridge, We are loving our Bighorn. Be sure to let us know how you like it.

    Peace
    Dave
    Dave and Mary
    and C. J.
    2011 Bighorn 3585RL

    2013 RAM 3500, CC, DRW, Aisin
    Heartland Owners Club
    Member #1026

    Owners Club Membership is now free! Click here to learn more

    Check out our Owner-written User Guides and Troubleshooting Guides

  4. Print this Post   #4
    Original Owners Club Member jmgratz's Avatar
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    The Elk Ridge did replace the Eagle Ridge in name only. It seems as though Jayco did not like Heartland RV using the Eagle name so to prevent litigation costs the Eagle Ridge (made by Heartland RV) name was changed to Elk Ridge. Hope this helps to clear this up some.
    Jim & Sheila Gratz - owners club #1018 Workamping as Sales Associate with SE Publications Certified RV Walk-through Technician [/I] 2013 Landmark San Antonio - full body paint - Fulltimer pkg, Yetti pkg etc., Mor-Ryde IS with never lube bearings and disc brakes. --previous 5er - 2007 "Classic" Landmark "Golden Gate" Replaced 9/20/13 2012 Ford F350 King Ranch Crew Cab fx4 dually, 6.7 L Husky Trailer Saver TS2 hitch "visit TEXAS - it's like a whole 'nuther country" Rally Site 414

  5. Print this Post   #5
    Director of Owners Interests, Heartland RVs
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    19,196

    Hi olcoon,

    Congrats on your order!

    I'll try to address some of your concerns.

    Yes, ElkRidge replaces the Eagle Ridge in name only. It is the same RV. Jayco took exception of Heartland using the word Eagle in the name of an RV. Go figure!

    Regarding your truck, quick calculations will tell you if it's a go or no-go based strictly on numbers. Your truck's ratings may be obtained from Chevrolet. Use the GVWR of your ElkRidge in your calculations. This will give you a worst-case scenario. Figure 20-25% of the GVWR of the ElkRidge as being pin-weight which translates to Cargo weight in the truck.

    Heartland is a very good manufacturer and we're improving all the time. We are NOT perfect however. I feel on a net basis, you will be pleased with your new unit and will not regret your purchase decision

    So what about these "dissatisfied" threads?? As humans, we are all individuals. As individuals, we are all different. As such, when an issue crops up with our RV, we react differently to it. Some take it in stride and get it taken care of. Other come here to ask for advice. Still others come here and other places and handle it in a different manner. In no way am I trying to take away from the realness or seriousness of anyone's issue. Rather, I am just pointing out to you that we all react differently in similar situations and you can decide:
    a) To ignore it all
    b) To believe it all
    c) To sift through it all to determine the level of seriousness and how it may relate to you
    Most choose C. They try to sift through it all to determine what if any affect will it have on me - the owner of a Heartland RV.

    I believe you will enjoy your ElkRidge and you will use the Heartland Owners Forum as you would any other user contributed resource: take what you can from it an apply it and ignore the rest. Life is too short to fret over everything

    Jim

  6. Print this Post   #6
    Member
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    Bought 2010 Eagle Ridge last July (09)

    Olcoon,

    I know all too well what that waiting and doubting thing is all about. We did it too, along with concern about the truck's ability to tow it safely. We had a couple of minor issues with the ER, first was the front jacks would not go up or down, after performing flawlessly many times. It turned out to be a loose spade connector at the backside of the raise-lower switch. I had been too "convinced" by others on this forum that it was motor or split gear in gearbox that I did not start my diagnostics with the simple "follow the wire" approach. But the solution was that simple.

    The second issue we had was failure of the airbed to hold air for a full night. Something was wrong in the metal folding bedframe and it pinched the bladder when the bed was folded. I completed a few more days of camping by using gorrilla tape to stop the air leak (it works real good), and then HL and Flair (interior company) fixed and replaced necessary parts under warantee.

    The 3rd issue was the design of the refrig door opening. HL designed it to be most convenient for when the trailer was fully setup. But we could not open the refrig door when the left slide was closed. So stopping for lunch or just a quick cold drink was difficult and a needless hassle. I requested the L-R conversion kit from Dometic (free!!) and had my dealer install it while the trailer was there for warantee service on the airbed.

    We may have some problem with the blackwater tank fully draining, but that seems to be intermittant. We will figure that out when the weather gets above freezing.

    Overall, our experience has been good, and I have recommended HeartLand products to others including my son's family who will be buying a 5er in the next few weeks. Our dealer and salesman have been excellent to work with, no jerking around, no bad suprises. I think a good knowledgable and honest dealer is the real ticket to a satisfied purchase. When we were trailer shopping, I met some of the "used car salesmen" at other trailer dealerships. No thank you!!

    I think your Chev truck will work just fine, but you may want to add Timbren overloads or Firestone Ride Rite airbags to level the truck out when loaded. I will soon be adding the Ride Rites to my 02 F350. A friend has the Chev similar to yours, and it is sprung a bit softer than the Ford, so he added the Timbrens almost immediately (his SOB trailer has more hitch weight than the Elk Ridge).

    Good Luck, and I'm 99% sure you will really like (or maybe LOVE) your new Elk Ridge.

    Paul_in_MN
    Paul & Therese Hetchler, and adult daughter Annie
    Home Town: Plymouth, MN
    8 Grandchildren, all growing
    2002 F350 PS CC 4X4
    2010 Eagle Ridge 34RLSA
    3000i Honda generator
    Weekend campers as we have a small farm and too many pets (including horses).
    Been camping and RVing since the 60's

  7. Print this Post   #7
    Southeast Region Director, HOC Nabo's Avatar
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    Congratulations on your new Elk Ridge. We have had 2 HL products and have been very satified. We are lucky in that we have a very good HL dealer near us who has gone out of his way to make things right. Hopefully you have the same near you. Enjoy and travel safely.
    Nathan & Byrd
    BamBam (toy poodle)
    Home State: Tennessee
    HOC #1298
    2014 Ram 3500 drw
    2019 Landmark 365 Newport

  8. Print this Post   #8
    Senior Member
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    Quote Originally Posted by olcoon View Post
    We just bought an Elk Ridge, and waiting for it to be delivered. Been lurking on this & other forums and got some questions. This is our first RV, and both of us are about to retire. It sounds like for the most part everyone is "somewhat satisfied" with your RV's, but "somewhat dissatisfied" with Heartland. Kind of got me jumpy! I've been trying to do some research on Heartland-kind of shutting the gate after the cow got out! We went to an RV show not really intending on buying anything, and came home with a new toy. Talked to the factory rep, and liked what we were told. Anyway, it sounds like, for the most part, what he told us was true. In my surfing I read that Heartland is about to hire 200 new employees, and another 200 around March, 2010. We are hoping to tour the factory, and possibly see ours being built. Does anyone know if the Elk Ridge replaced the Eagle Ridge? I'll be pulling it with a 2003 6.0 Chevy HD 2500, I think I'll be right on the line, possibly will get another truck in the future though. Any tips, or advice for a newbe? One thing I'm having a hard time grasping is how we bought a 2011 model in Jan. of 2010!

    Thanks!
    Welcome to the Heartland Family. We on our 6th RV, first Heartland, but best customer service and support of all. Remember on most of these type sites you only hear of problems, Most won't take time to comment on the good.
    George Scott, "Scotty"
    2006 Big Horn 3400RL
    2007 2500 Dodge CTD 5.9 (bought the Cummins, the Dodge came with it) Firestone Air Bags, Prodigy P3, 5th Airborne Pin Box, Tire Minder TPMS
    HOC #1401

  9. Print this Post   #9

    We bought our Elk Ridge in November and love the Heartland product and customer support. Our main challenge was the dealer we bought it from in Southern California. We have found a RV repair shop that does Heartland warranty work. They are taking care of us and we are the fast track for learning all about our new 5th wheeler.

    Good luck and welcome to the forum.
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    Hannah Daley
    Dan Mayberry
    Clueless in San Diego, CA
    Godzilla Ford 250 Super Duty Turbo Diesel
    2010 Elkridge 29SBRL
    http://www.crlyhds.zenfolio.com

  10. Print this Post   #10
    Senior Member olcoon's Avatar
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    Thanks for all the great responses! I've been trying to sort through all the negitive things knowing that not everything is bad, and that we don't live in a perfect world. In my research it seems like Heartland is a solid company, even though it is a relitive new company. We are getting pretty exicited! I talked to the factory today, and our trailer is going to start being made on 02-22, and we are going to tour the factory on 02-23 to see it being made!

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