Results 1 to 5 of 5

Thread: Heartland's new Policy

  1. Print this Post   #1
    Senior Member busted2341's Avatar
    Join Date
    Feb 2006
    Location
    USA - TX
    Posts
    525

    Heartland's new Policy

    Scott,

    can you explain to me why ExploreUSA cannot seem to get warranty parts shipped to them. They have had my coach AGAIN for the last 3 weeks, after having it for more than 2 months and are telling me that Heartland will not ship parts any longer. I was also told that parts come on delivered coaches but seem to miss my dealer. If you look at my warranty claim for these trips you will see that in the 2 months and 3 weeks they have had my coach, Rails for the table, a microwave and the flex strap under the slide can't seem to get here. I would be happy to speak with you about this problem so that I can either enlighten you to what is being done to the Heartland name or to get a fix for my $40,000.00 coach.

    Frank and Dawn (Retired & Fulltiming)
    Little Rescue Dog Harlie
    2016 Landmark 365 Ashland
    2016 Ford F350 DRW C/C 4x4 Diesel 6.7

    FADtravels.simplesite.com
    DAFtravels.simplesite.com

  2. Print this Post   #2
    Senior Member busted2341's Avatar
    Join Date
    Feb 2006
    Location
    USA - TX
    Posts
    525

    Been a week. I guess the answer is no one can answer the question. Now I know why my coach has been in service for 3 months!!!!

    Frank and Dawn (Retired & Fulltiming)
    Little Rescue Dog Harlie
    2016 Landmark 365 Ashland
    2016 Ford F350 DRW C/C 4x4 Diesel 6.7

    FADtravels.simplesite.com
    DAFtravels.simplesite.com

  3. Print this Post   #3
    Senior Member
    Join Date
    Oct 2005
    Location
    USA - IN
    Posts
    295

    Frank - please give me a call at the factory (574-266-8726) and we can discuss your problem

    thanks,
    Coley Brady

  4. Print this Post   #4

    Frank,
    Sorry - I didn't get your first post - but I got this second one. First of all, no, it's not true that we will not ship the dealer parts. That's just silly. We have a whole team of customer service and parts representatives who ship hundreds of parts a week to hundreds of customers. As far as parts shipping in coaches, that happens at times when a dealer has a coach coming their way and agrees that the parts can come in it.
    If you feel that you are not getting the service you deserve, feel free to contact David Partin, head of our Customer Service Dept. who can be reached at 574.262.8030.

    ST
    ST

  5. Print this Post   #5
    Senior Member busted2341's Avatar
    Join Date
    Feb 2006
    Location
    USA - TX
    Posts
    525

    Scott and Coley,

    Thanx I talked with Jim and he got it taken care of...thanx for responding...... without an explaination of the circumstances or reason why the parts were not sent..but it is resolved...thanx again.....and just for the post, I would still buy a Heartland Product all over again.....

    Frank and Dawn (Retired & Fulltiming)
    Little Rescue Dog Harlie
    2016 Landmark 365 Ashland
    2016 Ford F350 DRW C/C 4x4 Diesel 6.7

    FADtravels.simplesite.com
    DAFtravels.simplesite.com

Similar Threads

  1. Located Some Leftover Heartland's For Sale
    By truknutt in forum Heartland General Forum
    Replies: 10
    Last Post: 12-26-2007, 04:34 PM
  2. How Many Heartlands In No. Ca And So. Oregon?
    By slmayor in forum Heartland General Forum
    Replies: 23
    Last Post: 12-17-2007, 03:38 PM
  3. Heartlands in Pegion Forge
    By Fordsd250 in forum Where are you now? What are your plans? Any Heartland sightings?
    Replies: 1
    Last Post: 10-01-2006, 08:45 PM
  4. How many Heartlands on the road?
    By Papaw in forum Landmark - General Discussions
    Replies: 39
    Last Post: 05-01-2005, 09:51 PM
  5. Heartlands RVIA BUZZ!
    By Jeff in forum Landmark - General Discussions
    Replies: 1
    Last Post: 12-09-2004, 02:38 PM

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •