We arrived at Camping World in Roanoke VA to pick up our special ordered Bighorn 3685 on April 26th 2012. After a few minutes inside our unit during the PDI, I noticed the dent at the rear of the unit in front of the sofa. We ordered the 3685 with minimal carper and maximum vinyl. So, the recliners set on vinyl. I notice a small chip under one of the recliners. I moved the recliners out to find several dimples on the floor made from the recliners and a torn spot on the vinyl. I talked the tech that did the PDI and he said that there was also dimples beside the sink and stove. He adjusted the slide before we picked up the unit and they went away. I
truly feel that the vinyl is too soft for this unit. the warranty manager at Camping World called Heartland and we were told that would replace the vinyl. However, they could not warranty this from happening again since the recliners set on the vinyl. They gave us the choice of an new vinyl floor or carpet in rear area. Since we already have most of the summer camping trips booked already, Camping World said we can bring it back at the end of the season to have the carpet installed.
This was not big deal at all for them and they worked with us in this. I wish Heartland would consider moving to a
harder vinyl that had a wood grain look like wood floors. I think this would finish this unit off nicely. We stopped at Jelly Stone in Natrual Bridge on the way home for two nights and the only other issued we discovered was screws sticking up through the carpet on the steps. Cheap carpet I think. Love love love the 6 Point leveling system. The surround system would be nicer if the spekers we inside the slide behind the sofa. You don't get the surround effect unless you stand up.