When looking for a shop in our area, I confirmed with Heart Land first if they had worked with them in the past by calling the customer service line. HL said that they knew the shop and had worked with them and the service manager said they do repairs with HL products though it could take a couple of weeks, part of that is distance from the plant to the west coast and what parts they would need to do repairs.
Made me feel better about having to send it to a local shop.