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Thread: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

  1. Print this Post   #11
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    We've got grey line open, water running. We do have the tank heaters, got propane heat going. We've also put some heat lamps in areas of underbelly and at connections. I'm almost to the point, having asked for replacement unit, and that was ignored, I'm almost willing to call mobile tech, pay myself and fight like **** for refund

  2. Print this Post   #12
    Moderator danemayer's Avatar
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Quote Originally Posted by NicoleJ View Post
    We've got grey line open, water running. We do have the tank heaters, got propane heat going. We've also put some heat lamps in areas of underbelly and at connections. I'm almost to the point, having asked for replacement unit, and that was ignored, I'm almost willing to call mobile tech, pay myself and fight like **** for refund
    Heartland will often approve warranty service by mobile techs, but it has to be pre-approval.

    With respect to tank heaters, if you leave the gate valves open so there's no water in the tank(s), the heating pads can burn holes in the tank. There needs to be at least a little water in the tanks to dissipate the heat from the pads.


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  3. Print this Post   #13
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Just food for thought. Yes Heartland will pay for Mobil tec for warranty work IF PRE APPROVED but will not pay for travel costs, only to cost of the parts and labor for the fix.
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  4. Print this Post   #14
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    So now that puts us out the money for hotel and food......did I mention this is withim 24 hrs. There's not any consumer laws that protects us?

  5. Print this Post   #15
    Founders of SoCal Chapter Bob&Patty's Avatar
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Sorry your new RV turned into a nightmare. It sounds to me your dealer should take the blame for all this. HL pays a dealer to do the PDI with you and to do one before you even see your coach. To charge you for the PDI is called "stealing" in my book because HL already paid them to do it. We cant talk about legal actions on the forum. I hope you make it through the BIG freeze coming your way and can get your coach repaired soon. I would call HL yourself, have your VIN# handy, and calmy as you can explain what has happened and let them get you help ASAP.
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  6. Print this Post   #16
    Senior Member scottyb's Avatar
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Quote Originally Posted by NicoleJ View Post
    Heck of a 24 hrs. RV (2015 Heartland Gateway 3650bh) delivered about 3PM Friday. RV dealer or salesman didn't tell us they'd winterized unit, which entails of opening all faucets and plugging all drains. Smelled smoke, smoke alarm went off, after searching inside seeing nothing, ran outside, outdoor kitchen which wasn't even unlocked yet, flooded. Carpet soaked in bunkhouse. Wood warped that we can see, no telling what we cant see behind walls, under carpet, etc!! Saturday we found black tank leaking!!! You can see the blue chemicals draining thru underbelly on every bolt on the front end of 5er!!! So now both ends of RV have water damage. Dried all from kitchen, carpet in back, etc. It's been snowing off and on since Sat. Dealer gave me a phone number for "his" service, said to call Monday! I'm also calling heartland!! Thankfully it's warrantied and bought extended warranty! Problem is were staying in it. RV dealers service rep said to call Heartland warranty, said he'd sent emails with details and pics. Warranty has no record. Continue to get runaround!!! With the black tank leaking into underbelly and externally from underpinning, this is hazardous!!!! Someone help!!!
    I am very sorry for your problems and I sincerely hope you get everything fixed to your satisfaction. I have read through all the post but having a hard time deciphering what took place Am I understanding this correctly? Your dealer delivered to your location, a brand new RV, and you moved in immediately without so much as doing any type of pre-delivery inspection?
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  7. Print this Post   #17
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Yes!! We looked anand researched for over a year, kept going back to this floorplan, love it and the decor. When it came down to getting Jeff Couchs RV Nation in Ohio had the best price. When it came down to delivery, I asked if the delivery guy was the one to do the walk through. I was told NO, bc it was being delivered, I'd have to pay extra so they could send someone certified. Discussed with DH, and we decided with today's technology and youtube, we didn't need to pay extra for this. Some of this was to be expected being a new 2015 unit, however I just can NOT fathom having to deal with the black tank leaking thru the bolts holding up the underbelly (into whatever is down there, floor, subfloor, insulation, walls, etc) and a leak where the grey tank pipe connects to the black tank drain pipe, where it comes out of the underbelly is leaking also!

  8. Print this Post   #18
    Movin' on to the next thing... JohnD's Avatar
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    The lowest price generally is very rarely the best deal...

    I bought our Heartland Trail Runner from a local dealer because, since I am in sales, I know that the lowest price generally is very rarely the best deal.

    Not to mention that since they are 20 minutes from my house, it wasn't a big deal to get there to get stuff done.

    Granted, they weren't the best when it came to service (matter of fact, I give them a 3 out of 10) . . . but our warranty issues were very minor compared to some I've read here in the chats.

    Plus . . . I like to support my own local economy . . . not someone elses (except when camping, of course).
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  9. Print this Post   #19
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    Re: The lowest price generally is very rarely the best deal...

    I agree. But having talked back and forth and emailed, I REALLY felt comfortable with the customer service part, not now!
    Did I mention the salesman would NOT talk to my husband today, transferred him straight to the owner of the dealership, who proceeded to begin a cussing war with my husband!!??!!?? How professional, huh?
    I'm regretting the WHOLE PRUCHASED COMPLETELY. (I do have record of my email and dealers response or lack of when I requested to bring me a NEW unit to swap or come get it!!!)

  10. Print this Post   #20
    Movin' on to the next thing... JohnD's Avatar
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    Re: The lowest price generally is very rarely the best deal...

    Quote Originally Posted by NicoleJ View Post
    I agree. But having talked back and forth and emailed, I REALLY felt comfortable with the customer service part, not now!
    Did I mention the salesman would NOT talk to my husband today, transferred him straight to the owner of the dealership, who proceeded to begin a cussing war with my husband!!??!!?? How professional, huh?
    I'm regretting the WHOLE PRUCHASED COMPLETELY. (I do have record of my email and dealers response or lack of when I requested to bring me a NEW unit to swap or come get it!!!)
    You might check into a state lemon law . . .

    Might be something you can do to get the unit switched out, or at least to force the dealership to do something about the issues at hand.
    Yuma AZ

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