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Thread: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

  1. Print this Post   #31
    Moderator danemayer's Avatar
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Quote Originally Posted by NicoleJ View Post
    What's the Heartland owners club?
    Hi Nicole,

    The Owners Club provides a structure for local, regional, and national rallies where Heartland owners come together to socialize, share information, enjoy great food and generally have a great time. Go to a few rallies and you'll make a bunch of new friends.

    The EVENTS tab at top of the page shows a list of rallies and meet-and-greet sessions that are already on the calendar. More get added all the time. As a club member, you can attend any local or regional rally at no charge, other than the cost of your campsite. Last month, we attended both the North Texas and South Texas Chapter Rallies. I think we had around 30 rigs at the North Texas Rally and 20 or so at the South Texas Rally.

    Here's a link to the Club Portal with more information.


    Dan and Ann Mayer & fur baby Callie the Rally Dog
    2011 Landmark Rushmore
    • MorRyde 8K Independent Suspension
    • 8K Kodiak Disc Brakes
    • Goodyear G114 17.5" tires
    • RV Comfort Systems Cheap Heat
    • MorRyde 33x90 Sliding Cargo Tray
    • Torklift Glowstep Revolution Aluminum Steps & Dirt Destroyer

    2014 RAM 3500 Laramie
    • Cummins 6.7 Diesel, AISIN Transmission
    • 4x4, Long box, Crew Cab, DRW 3.73
    • Sailun Terramax A/T 4S, 235/80R -17. 5 Tires
    • Hensley BD3 TrailerSaver Hitch
    • Garmin RV760 GPS


    Is club membership right for you? Click here to learn more

    Check out our Owner-written User Guides and Troubleshooting Guides

  2. Print this Post   #32
    Moderator jimtoo's Avatar
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Quote Originally Posted by NicoleJ View Post
    What's the Heartland owners club?
    HI Nicole,

    The Heartland Owners Club is for Heartland unit owners where they will meet and have rallies in different areas. Exchange thoughts and help each other out with mods or whatever. It also gets you a discount if you order parts or accessories from Heartland. You have a free membership for the first year of ownership with your new Gateway.

    Join us in Kinder, La in March for a Lousianna rally.

    Jim M
    Jim and Bette
    04 GMC CC Dually D/A, MaxBrake, Riderights
    09 Bighorn 3670RL #9E011439
    Disc Brakes
    HOC #1003
    Heartland Owners Club Information




  3. Print this Post   #33
    Movin' on to the next thing... JohnD's Avatar
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Quote Originally Posted by NicoleJ View Post
    What's the Heartland owners club?
    The Heartland Owners Club is just that . . . a bunch of people that own Heartland RV's!

    And they hold campouts and rallies where a bunch of Heartland owners go to the same place and have a ball with our trailers!

    We've been to two rallies so far, and will be attending our third in January down in Arizona!

    You'll never ever meet a better bunch of folks and will find that you will get hooked on going to the rallies!
    Yuma AZ

    Heartland Prowler RV Owners Facebook Page
    -------No Prowler Needed To Join! ^ CLICK HERE! ^

    ----Where my Heartland's have been:




  4. Print this Post   #34
    Founding Louisiana Chapter Leaders jassson007's Avatar
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Quote Originally Posted by NicoleJ View Post
    What's the Heartland owners club?
    Nicole I noticed most have answered for me but I am the chapter leader for louisiana. I am in swla and noticed that you listed w Monroe as your place of residence. We do have two rallies on the schedule, one is coming up soon at s toledo bend state park and the other at Coushatta casino in kinder. We also have a very active n Texas chapter who hosts rallies not too far from you as well as chapters in Arkansas and Mississippi too.

    Also being club members you also have access to parts from heartland with a 10% discount and an owners club plaque so that other owners you may not have met yet can identify you as being a member.

    If you are interested or want further info please feel free to send me or any others here a pm and we can answer them and help you get signed up.


    Sent from my iPhone using Tapatalk
    Andy & Joanna Grimes
    Louisiana Chapter Leaders

    along with the weiners Rowdy & Kaydee
    2014 Ford F350 DRW FX4 Lariat Ultimate Package Kodiak Brown and Tan
    (she thinks it's hers...lol)
    2014 Heartland Big Country 3450 TS

    Rallies
    2014 National Rally, Urbanna VA
    2014 N Texas Fall Rally, Bullard TX
    2014 Inaugural Louisiana Rally, S Toledo Bend State Park

    2015 Louisiana Spring Rally, Kinder LA
    2015 National Rally, Goshen IN

    Campouts
    2014 N Texas Canton 1st Monday Trade Days campout

  5. Print this Post   #35
    Heartland Owners Club Manager clubmgr's Avatar
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Quote Originally Posted by jimtoo View Post
    HI Nicole,

    You have a free membership for the first year of ownership with your new Gateway.

    Jim M
    That is because you own a Gateway you are now eligible for a free one year membership in the Heartland Owners Club. You do have to complete the application on-line. Here is the Link to the information. For the free membership click on the link under Introductory - Membership Process.
    Julie Hancock
    Heartland Owners Club Manager
    club@heartlandowners.org


    Is club membership right for you? Click here to learn more

  6. Print this Post   #36
    Senior Member etcmss's Avatar
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    USA - KY
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Nicole--- you had first indicated the faucets were open and the unit was winterized. I don't remember any source or checklist that has faucets left open.
    Anyone do this?

  7. Print this Post   #37
    Member
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    They were plugged with the drain/sink stoppers.
    to update, this is day #16, front toilet is broke and flooded our bathroom. Now water is standing in carpet in bh. NO clue where from or why. I also noticed on HL website it says "12v heat pads on tanks" and "enclosed tanks and valves" our whole back end is not enclosed nor is there heat pads on rear black tank that is leaking in 2 areas. I wish I knew how to attach pics! I'm COMPLETELY sick with this purchase! I do NOT want it. I've asked for replacement, was told NO. I told dealer to come get it, within 1st 24 hrs, was told give an opportunity to fix. At this point I'm pretty much done! We've had a list of 2 pages things breaking, knobs, both black tanks leaking in multiple areas, molding coming apart and off walls, back wall in bh bulging, not sure if it wasn't stapled properly or what, toilet broke, etc etc

  8. Print this Post   #38
    Moderator danemayer's Avatar
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Nicole,

    One of your posts about a week ago said your dealer was sending a mobile servicer to fix the problems. Has he shown up yet?

    Btw, while I understand it presents problems turning off the water if you're living in the trailer, leaving the water on while things are leaking/flooding is going to make things much worse.


    Dan and Ann Mayer & fur baby Callie the Rally Dog
    2011 Landmark Rushmore
    • MorRyde 8K Independent Suspension
    • 8K Kodiak Disc Brakes
    • Goodyear G114 17.5" tires
    • RV Comfort Systems Cheap Heat
    • MorRyde 33x90 Sliding Cargo Tray
    • Torklift Glowstep Revolution Aluminum Steps & Dirt Destroyer

    2014 RAM 3500 Laramie
    • Cummins 6.7 Diesel, AISIN Transmission
    • 4x4, Long box, Crew Cab, DRW 3.73
    • Sailun Terramax A/T 4S, 235/80R -17. 5 Tires
    • Hensley BD3 TrailerSaver Hitch
    • Garmin RV760 GPS


    Is club membership right for you? Click here to learn more

    Check out our Owner-written User Guides and Troubleshooting Guides

  9. Print this Post   #39
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    They came out a week ago. When I talked to them Friday, they said the delay is when I give them new issues in need of repair, they have to go in and adust the authorization for repairs, before they send. So it seems the longer it takes, the more troubles we have or find.
    Originally we were told to take to authorized dealer. When I contacted our dealer within the first 24 hrs, I told them to replace unit or come get it, we don't want it. That's when they advise to take in. I told them that it had not been 24 hrs, that we'd spent $55K not to have major issues within the first day. That we will not be paying for room and food to put it immediately in the shop. I asked for them to cover expenses. That's when they said they'd send someone to us.

  10. Print this Post   #40
    Movin' on to the next thing... JohnD's Avatar
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Have you called Heartland directly yet?

    That would probably be yor best bet...
    Yuma AZ

    Heartland Prowler RV Owners Facebook Page
    -------No Prowler Needed To Join! ^ CLICK HERE! ^

    ----Where my Heartland's have been:




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