Page 5 of 9 FirstFirst 1 2 3 4 5 6 7 8 9 LastLast
Results 41 to 50 of 89

Thread: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

  1. Print this Post   #41
    Senior Member
    Join Date
    Nov 2013
    Location
    USA - ID
    Posts
    287

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Nicole,
    So sorry to hear you are having problems with your new rv, i like Dan am a bit confused on how the black tank filled or started leaking without water hooked up to the flush valve?? Is this your first RV?? if so i can understand being confused with everything new to you.
    Again sorry you are having trouble, it has been my experience, Heartland has and will bend over backwards to help a customer out, at least with us so far. We bought our 2014 Gateway last November, took a short trip over turkey day to shake things out, found a few small problems and its been clear sailing since.
    The heater did set the smoke alarm off when i did my walk through, we just let it run with the door open, pretty common with new rv. I would guess Heartland will do what it takes to get your fw correct and to your satisfaction, however it almost sounds like you do not want anything to do with it now.......so sorry for your trouble.

  2. Print this Post   #42
    Founders of SoCal Chapter Bob&Patty's Avatar
    Join Date
    Aug 2006
    Location
    USA - CA
    Posts
    6,940

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Nicole, what are you doing to prevent all the water lines from freezing. What are you using for a water pressure regulator? What broke on the toilet to flood the BH? Tank heaters are an option...not standard equipment. Are you sure you have them?
    Bob (Old cranky), Great wife Patty, 5 great kids, 11 grandkids

    Callie the wonder dog (we are still wondering) and 1 crazy cat "Baby" (RIP at 18 years old). Callie misses her Kitty.

    2013 GMC 3500 HD DRW C/C L/B with all the goodies (the grey ghost). AirLift 5000 with auto leveling. 34 gal custom auxillary in bed tank. Spray in bed liner and rubber mat. 16K Husky hitch.

    07 2955RL BIG HORN #5103

    58 Belair 2dr hardtop, low and slow custom.

    HEARTLAND CLUB MEMBER # 1056



  3. Print this Post   #43
    Senior Member
    Join Date
    Aug 2009
    Location
    USA - FL
    Posts
    1,556

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    From reading Most of the replies on this thread I have come to the conclusion that a lot of the problems could have been taken care of by a COMPLETE PDI by the dealer before delivery. The dealer that I bought my trailer from did one. He told me that her had to de-winterize the trailer, checked every water connection, filled all the holding tanks for leaks and proper operation, checked all of the appliances for proper operation, and much more. He had a long check sheet that he showed me. I watched him do a lot of the work myself. We pay a lot of money for these trailers and expect this from our dealer but some dealers skimp on the PDI. JMO.
    Don
    08 Ford F350 SRW
    13 Big Horn 3055RL
    1 wife 1 dog and me

  4. Print this Post   #44
    Senior Member Westwind's Avatar
    Join Date
    May 2005
    Location
    USA - RI
    Posts
    1,271

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    It's really up to the buyer to hold the dealer's feet to the fire on the PDI, If I knew then what I know now I would have made the PDI list and presented it up front to see the dealer's reaction while conducting the purchase and negotiating the price. There is so much going on at the time of purchase It can be overwhelming. I've purchased two Trailers and made mistakes on both of them.
    Westwind
    2015 3500 D/A GMC Sierra SLE CC Short bed SW
    2008 2500 D/A GMC Sierra Extracab Shortbed
    Trailer Saver BD3 Air Bag Fifthwheel hitch
    2012 Bighorn 3070RL
    Past Trailer 2002 Sunnybrook 26FK
    Past Hitch Hensley Arrow Hitch

  5. Print this Post   #45
    Senior Member
    Join Date
    Nov 2013
    Location
    USA - ID
    Posts
    287

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    When i picked up our new Gateway, it was the first the dealership had sold, the PDI took a few hours and a couple of small things we found needed repaired were taken care of on the spot. Some things during the PDI that the service manager was not aware of because it was the first of this make model to be delivered, we sat down and looked up answers to questions that couldn't be answered, the ones that couldn't be answered the service manage made contact with their Heartland rep and got answers for us both.
    Heat pads were one of the things we were unsure of, i had a switch for them but fuses were not installed, later we found out that was the case for several owners. The tank pads are 12 volt and are part of one of several of the Gateway packages, can't remember which right off the top of my head. I think most models have them. The only options we don't have are dual pane windows and a 6 point level system. If the tank heaters are left on and no liquid is in a tank they can damage the tank, possibly what caused your tank leaks???? Just guessing since i only know what has been posted, and i still don't know much about the bunkhouse models, or why the black holding tanks would both be full or if the flush line was connected to fresh water lines by mistake......not enough info to help and again so sorry to hear of your problems, hopefully everything will be taken care of for you and to your satisfaction. I just can't fathom so many problems on a Heartland product after owning other manufactures before our Gateway and seeing such a huge difference in quality between our past RV's and this one. We had several issues with our previous rv every time we took it on a trip, the Gateway has been amazing as i am sure most other Gateway owners will also say, so hang in there, i'm positive once all your problems are handled you will love yours as well. Wishing you all the best, let Heartland do their job and you will not be sorry for your purchase in the long run.

  6. Print this Post   #46
    Senior Member caissiel's Avatar
    Join Date
    Aug 2009
    Location
    CAN - NB
    Posts
    2,518

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    We were in 2f degree last night and everything was fine here. I feel this has gone a long way and at this point I feel that owners have equal responsibility. My unit is 0f certified and the furnace kept us warm all night at 70f inside. But I know water runs downhill and needs to be drained if exposed to the cold. So all my drain valves located in the heated space are closed and the one exposed at the end of the 3in drain connection that I added myself is open. I did find a method of adding or rerouting the mid duct to the back of living room to the basement to prevent the water line to the pump from freezing when temperatures in the teens.
    Our unit has been used for many cold subfreezing days with great success and no way I need the dealer to support my action. If something fails I am responsible and it's the way I feel for every move we do while camping and traveling.
    And we have no yetti package. We just make do with what we got. But we do have double glazed windows.
    Last edited by caissiel; 11-30-2014 at 05:34 PM.
    Barbara and Laurent, Retired teacher and maintenance/engineering,Full Timing
    Mods: Hydraulic selector valves, Queen bed, heavier front closet rod, W/D door swing changed, 2" rear hitch. 2" pin box hitch.Added build in water filter, Replaced HW Tank Fittings. Modified 2 ceiling vents. Relocated shocks to 60deg. 9/16" U-bolts and spring plates.Center 7500 lbs Scissor Stabilizer Jacks. Hawkshead TPMS. Reinforced kitchen sink supports.More supports and longer rails to couch drawer. Modified bedroom steps for storage. Modified landing gear jacks, etc.
    2005 Ford F250 SD, XL F250 4x4, Long Box, 6.0L Diesel, 6 Speed Stick, Use ScangaugeII for Economy, available 60 XGauges and Scanner, Fuel Pressure Gauge, Max Energy by Hypertech set at 85HP for cooling, torque and economy. ELC Coolant and Filter and EGR cooler deleted. 2 added 1300lbs each spring plies, Fuel mileage 21 MPusG empty, 12.6 MPusG pulling the BC. 6.2" din2 touch screen car Radio with DVD, TV, CD,SD,USB, GPS and Rear Cam,

  7. Print this Post   #47
    Member
    Join Date
    Oct 2014
    Location
    USA - LA
    Posts
    25

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    We're all confused! Lol! This is still a nightmare!! The black tanks were NOT full, as obviously there's no way for them to have been full with the water and such only being hooked up a couple of hours. The rear black tank, happens to be the only tank we can see (not enclosed). You can see it leaking. I have pics to eexplain all this, just can't get my phone to upload them here. I've tried. There is NOT tank heater there. Our light to the switch to turn them on lights up. the 12 volt tank heat pads are standard as part of the enter the gateway package. I have screen shot of our units listing from dealer website, and screen shot from Heartlands website stating this. Scott with Midwest has also conconfirmed they are standard. So how was this missed?!?! The front black tank was the one to leak within hours. You could see the drip coming thru the bolts holding up underbelly and where the pipes come thru underbelly. My list continues to grow!! You can see daylight from outside right thru the main door entrance sitting inside the unit. The trim at the floor in bathroom to bunkhouse is coming off. The paint in bh bathroom is bubbling. The rear wall of the unit in th bh is not even, bulging, buckling. The trim in living room is coming off the walls. The standing water we randomly find in the bh carpet, not a clue where it's from. The toilet in the bh is the one working, has NOT flooded. We do have regulator (3rd rv, but first brand new) wr always use regulator. When we told the mobile tech about the toilet, he said these Thetford (think that's the brand) are known for breaking, toilet not cutting off filling bowl, etc. We are using 6-7 heatlamps under the RV to keep evert hung flowing! We have foil wrapped hose then heat tape, then pipe insulation.
    I just want a replacement or my money back!!!! Now the mobile tech has stopped responding, so we're out another service call to call someone else. I asked to return the unit when the first black tank started leaking within hours. Sent my email (because it wad after close of business) and was told to give them a chance!! We're working in ND and hotels here run $969 PER WEEK!!!! We can NO way afford to pay that to put this pos in the shop for who knows how long!?!?! It BLOWS my mind there's NO consumer protection for this mess!

    Did I mention someone somewhere never connected the duct work for the heater in the bh?!?! Sound like my unit got skipped in alot of the quality control departments!

  8. Print this Post   #48
    Member
    Join Date
    Oct 2014
    Location
    USA - LA
    Posts
    25

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Tank heaters are standard as part of the enter the gateway package. Confirmed with dealer and Scott at midwest. We are also using 6-7 heat lamps with skirting to keep it all flowing, whatever reaches the ground does freeze. We have always used a watwr pressure regulator.

  9. Print this Post   #49
    Member
    Join Date
    Oct 2014
    Location
    USA - LA
    Posts
    25

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    The only options we didn't get was dual paned windows and 6 ppint auto leveling.

  10. Print this Post   #50
    Member
    Join Date
    Oct 2014
    Location
    USA - LA
    Posts
    25

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    I don't want anything to do with this unit. It's obvious it's a lemon, and junk. Luck of the draw apparently. II've heard equal stories, good and bad on what HL wiwill and won't do. Same with dealership.

Page 5 of 9 FirstFirst 1 2 3 4 5 6 7 8 9 LastLast

Similar Threads

  1. ATF: Big Country - Warranty Dealer
    By whanner in forum Big Country - Ask The Factory
    Replies: 3
    Last Post: 05-24-2013, 03:19 PM
  2. Warranty Nightmare
    By jim4har in forum Heartland Warranty Process
    Replies: 10
    Last Post: 11-17-2012, 07:48 PM
  3. How my new Heartland is turning into a nightmare!
    By Airplaneguy in forum RV Service Experiences
    Replies: 15
    Last Post: 09-29-2012, 02:07 AM
  4. Heartland Dealer Refusing to service 2011 Cyclone still under warranty.
    By jpentkowski in forum Cyclone - General Discussions
    Replies: 14
    Last Post: 02-19-2012, 07:07 PM
  5. 2 months of ownership Heartland Focus 17" and...
    By RichTully in forum North Trail - General Discussions
    Replies: 7
    Last Post: 07-04-2011, 06:26 PM

Tags for this Thread

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •