Page 1 of 5 1 2 3 4 5 LastLast
Results 1 to 10 of 89

Thread: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. Print this Post   #1
    Member
    Join Date
    Oct 2014
    Location
    USA - LA
    Posts
    25

    First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Heck of a 24 hrs. RV (2015 Heartland Gateway 3650bh) delivered about 3PM Friday. RV dealer or salesman didn't tell us they'd winterized unit, which entails of opening all faucets and plugging all drains. Smelled smoke, smoke alarm went off, after searching inside seeing nothing, ran outside, outdoor kitchen which wasn't even unlocked yet, flooded. Carpet soaked in bunkhouse. Wood warped that we can see, no telling what we cant see behind walls, under carpet, etc!! Saturday we found black tank leaking!!! You can see the blue chemicals draining thru underbelly on every bolt on the front end of 5er!!! So now both ends of RV have water damage. Dried all from kitchen, carpet in back, etc. It's been snowing off and on since Sat. Dealer gave me a phone number for "his" service, said to call Monday! I'm also calling heartland!! Thankfully it's warrantied and bought extended warranty! Problem is were staying in it. RV dealers service rep said to call Heartland warranty, said he'd sent emails with details and pics. Warranty has no record. Continue to get runaround!!! With the black tank leaking into underbelly and externally from underpinning, this is hazardous!!!! Someone help!!!

  2. Print this Post   #2
    Moderator danemayer's Avatar
    Join Date
    Jul 2010
    Location
    USA - CO
    Posts
    19,910

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Hi Nicolej,

    Sorry you're getting off to such a shaky start. I'm a little confused though. Are you saying that you hooked up to city water and didn't realize that water was running through the open faucets? And that the holding tanks filled up until flooding started?


    Dan and Ann Mayer & fur baby Callie the Rally Dog
    2011 Landmark Rushmore
    • MorRyde 8K Independent Suspension
    • 8K Kodiak Disc Brakes
    • Goodyear G114 17.5" tires
    • RV Comfort Systems Cheap Heat
    • MorRyde 33x90 Sliding Cargo Tray
    • Torklift Glowstep Revolution Aluminum Steps & Dirt Destroyer

    2014 RAM 3500 Laramie
    • Cummins 6.7 Diesel, AISIN Transmission
    • 4x4, Long box, Crew Cab, DRW 3.73
    • Sailun Terramax A/T 4S, 235/80R -17. 5 Tires
    • Hensley BD3 TrailerSaver Hitch
    • Garmin RV760 GPS


    Is club membership right for you? Click here to learn more

    Check out our Owner-written User Guides and Troubleshooting Guides

  3. Print this Post   #3
    Member
    Join Date
    Oct 2014
    Location
    USA - LA
    Posts
    25

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    No. We didn't know amd weren't told that unit was winterized, which entailed of all faucets wide open, and all drains plugged. There were 2 guys outside and myself inside. Once I heard water, I turned it off, and took all plugs out of drains. We continued moving stuff into RV. We hadn't unlocked all compartments at this point. After little while we smelled smoke, detector started alarming. After racing thru inside and checking all, we ran outside. This is when we heard water and saw it pouring from outdoor kitchen. Also definitely discovered where smell was coming from. At that point we got up as much water as we could. We discovered carpet in bh soaked. We ran fans, heaters, and dehumidifier. I did email salesman once we got water up that we could, and got fans and heatwrs going. His words were, and i quote, "Relax, its all marine grade" i know the speakers are, but obviously not the walls, floor, subfloor, underbelly, etc. You can the wood in the areas visible in outdoor kitchen is warped and trim coming off.
    The black tank leak was discovered the next day, at opposite end of unit. It was dripping underneath the shower area, but on the outside, coming from bolts holding underbelly.....
    When unit was delivered I was told I'd have to pay extra for walk through, bc they'd have to send someone qualified with delivery. After paying $**K for unit and $2K for delivery, we opted out of it. So we were on our own

  4. Print this Post   #4
    Senior Member
    Join Date
    Mar 2012
    Location
    USA - SD
    Posts
    777

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Just food for thought. Yes Heartland will pay for Mobil tec for warranty work IF PRE APPROVED but will not pay for travel costs, only to cost of the parts and labor for the fix.
    Tony and my rescue dog Layla
    2012 Ford F-350 6.7L Lariat FX4 SRW
    2012 Cyclone 4014 HD
    2011 Harley Davidson CVO Screaming Eagle Street Glide, 2009 Fat Boy

    2012 National Rally-Gillette; WY Rally- Cody; Southern California Rally-Temecula CA
    2013 Northeast Regional Rally-Gettysburg PA; National Rally-Goshen; Pacific Regional Rally-Temecula CA
    2014 Quartzsite, AZ; Custer State Park summer volunteer.

  5. Print this Post   #5
    Member
    Join Date
    Oct 2014
    Location
    USA - LA
    Posts
    25

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    So now that puts us out the money for hotel and food......did I mention this is withim 24 hrs. There's not any consumer laws that protects us?

  6. Print this Post   #6
    Founders of SoCal Chapter Bob&Patty's Avatar
    Join Date
    Aug 2006
    Location
    USA - CA
    Posts
    6,940

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Sorry your new RV turned into a nightmare. It sounds to me your dealer should take the blame for all this. HL pays a dealer to do the PDI with you and to do one before you even see your coach. To charge you for the PDI is called "stealing" in my book because HL already paid them to do it. We cant talk about legal actions on the forum. I hope you make it through the BIG freeze coming your way and can get your coach repaired soon. I would call HL yourself, have your VIN# handy, and calmy as you can explain what has happened and let them get you help ASAP.
    Bob (Old cranky), Great wife Patty, 5 great kids, 11 grandkids

    Callie the wonder dog (we are still wondering) and 1 crazy cat "Baby" (RIP at 18 years old). Callie misses her Kitty.

    2013 GMC 3500 HD DRW C/C L/B with all the goodies (the grey ghost). AirLift 5000 with auto leveling. 34 gal custom auxillary in bed tank. Spray in bed liner and rubber mat. 16K Husky hitch.

    07 2955RL BIG HORN #5103

    58 Belair 2dr hardtop, low and slow custom.

    HEARTLAND CLUB MEMBER # 1056



  7. Print this Post   #7
    Senior Member
    Join Date
    Oct 2011
    Location
    USA - IN
    Posts
    1,289

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    When its winterized, plugging the drains? I have never heard of this, who would you do such a thing? I can see why you would pour anti-freeze into the drains to winterize the P traps, but plug them...... so water wont drain thru???
    Last edited by sengli; 11-13-2014 at 09:12 AM. Reason: spelling
    2015 Landmark Ashland 365
    2014 RAM 3500 Laramie Long Horn, HO diesel dually, 3.73, AISIN
    2013 Big Horn 3260RS (sold)
    2011 Elkridge 26RLSS(sold)

  8. Print this Post   #8
    Senior Member JanAndBill's Avatar
    Join Date
    Dec 2012
    Location
    USA - AL
    Posts
    1,340

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    I know it's after the fact, but we probably talked to the same dealer you bought from that was advertising units at a substantial reduction. Thankfully this wasn't our first rodeo, and in the end we decided that the price difference was not the worth the difference in hassles should warranty problems occur (they did) which led us to purchase closer to home. Buying a unit so far away without a hands on inspection prior to the sale is extremely risky even if it is a new unit. PDI's are the single most important part of the buying process. Thankfully Heartland has a good customer service department, and will do all they can to resolve your problems. Hopefully it will all be resolved quickly.
    Jan & Bill,Attalla, AL HOC #2576
    2016 Ford F350 - 2013 Bighorn 3260EL
    Sadie Mae, Gone but never forgotten Brandi, Muffin, Millie and Lola

    AlaMissiBamaSsippi Spring & Fall Rally 2013 , Spring Rally 2014
    Georgia Pine Mountain Rally 2015 , TN Rally 2015

  9. Print this Post   #9
    Member
    Join Date
    Oct 2014
    Location
    USA - LA
    Posts
    25

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    I'll also add that dealer said all with outdoor kitchen was bc it was winterized, however there was pink residue in bh sink and master bath sink. When we connected to water, there was NO pink flow from faucets. If it were winterized correctly, there should've been correct?

  10. Print this Post   #10
    Senior Member Chippendale's Avatar
    Join Date
    Oct 2014
    Location
    USA - TX
    Posts
    523

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    NicoleJ

    Sort of takes the fun out of a new RV doesn't it. Sounds like your dealer did not do a PDI (Pre Delivery Inspection) for you. Weekend before last when I used my furnace on my new Gateway 3300ML for the first time, the smoke alarm went off too. It was because the unit is new and the alarm was picking up the "new smell". When we did the PDI, and the alarm went off, I saw the tech push the button on the alarm to stop the noise. He said to open the door and a window and let the furnace run for about 30 minutes to burn the "new smell" out of the unit and it should be OK. I did what he said, and it seems to have taken care of the problem.

    My rig is back at the dealer's because the plumbing fitting where the grey tank drains into the pipe coming from the black tank was not sealed properly, and when I opened the black tank to drain it, it was shades of Robin William's first dump experience in the movie RV. Sewage sprayed out of the fitting. At least mine was not as full and not as bad the movie version. Your problems are much worse than mine, I hope everything works out for you soon. Sorry I can't be of any more help, my guess is that help for most of your problems is going to have to come from Heartland and your dealer.

Page 1 of 5 1 2 3 4 5 LastLast

Similar Threads

  1. ATF: Big Country - Warranty Dealer
    By whanner in forum Big Country - Ask The Factory
    Replies: 3
    Last Post: 05-24-2013, 03:19 PM
  2. Warranty Nightmare
    By jim4har in forum Heartland Warranty Process
    Replies: 10
    Last Post: 11-17-2012, 07:48 PM
  3. How my new Heartland is turning into a nightmare!
    By Airplaneguy in forum RV Service Experiences
    Replies: 15
    Last Post: 09-29-2012, 02:07 AM
  4. Heartland Dealer Refusing to service 2011 Cyclone still under warranty.
    By jpentkowski in forum Cyclone - General Discussions
    Replies: 14
    Last Post: 02-19-2012, 07:07 PM
  5. 2 months of ownership Heartland Focus 17" and...
    By RichTully in forum North Trail - General Discussions
    Replies: 7
    Last Post: 07-04-2011, 06:26 PM

Tags for this Thread

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •