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Thread: Not getting exactly what Heartland offered in our new Landmark

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    Senior Member DirtyMax88's Avatar
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    Not getting exactly what Heartland offered in our new Landmark

    Good afternoon Everyone. Ordered a Landmark Newport back in January and took delivery at the beginning of May. We have to say we are completely in love with this trailer. Everything about it really is great, absolutely top of the line. We are not full timers, but wanted a nice travel trailer/5th wheel, so we went with the Landmark. As we took delivery (2016 model, not a 2015, btw) and started going through everything on the trailer we started noticing little things, that were in the trailer at the dealership, as well as on Heartland's website, but not in our trailer. The dual access trash cans that pull out on both sides of the island, the docking station over beside the dining table, and the bed mattress setup (we upgraded to the king) to name a few. When talking to the dealership, they said that Heartland can change things without notice, and that we needed to take it up with them. We contacted Heartland Customer service and they pretty much said that they made some "product change decisions" and that we were basically not getting what we thought and wanted. My biggest complaint or problem is that we just spent all this money (more then we wanted, to but fell in love with it at the dealership), and didn't get exactly what we wanted or picked out at the time of order, Especially in the bed! It is one memory foam mattress, and is very uncomfortable. Advertisement says or said, "“Queen size pillow top, memory foam mattress, RV style base mattress” (even pictured with 3 mattresses). So now we need to spend even more money to get a different set up so we can actually get a good nights rest in our trailer. I guess my question for all of you is what, if anything, can we do or do we just suck it up, forget about the things we wanted, buy a new bed and go on down the road. Don't get me wrong, we love love love the trailer, but in my mind when you spend this kind of money, you should get EXACTLY what you want, and not have to spend more, here and there to fix what they decided to just not put in the trailer. I feel like Heartland should make good on this...am I wrong?

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    Moderator danemayer's Avatar
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    Re: Not getting exactly what Heartland offered in our new Landmark

    Hi DirtyMax88,

    Complaints about RV mattresses are pretty common, and many of us have replaced the OEM mattress within the first year. RV Sleep Number mattresses are popular and sometimes Camping World puts them on sale. RV King-size 12" memory foam mattresses are also popular and can be had in the $600 price range from places like LastingImpressionsFoam.com. Ours is from Lasting Impressions.

    I'm sure you know that when shopping for mattresses, the best way is to go to a mattress store and try them out until you find one you like. With RV king size mattresses, which are a bit narrower, you'll be shopping without having a chance to try it out until it's in the RV.


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    Senior Member DirtyMax88's Avatar
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    Re: Not getting exactly what Heartland offered in our new Landmark

    Hey danemayer!

    I apprecaite the info on the new mattresses. Thank you! We will look into those.

    I think I beat that to death, maybe a little more then I should. I guess what I was getting at was it seems more of a principle then anything else, at least for me anyway. I apologize for the rant....

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    Re: Not getting exactly what Heartland offered in our new Landmark

    We added a 4 inch Serta Memory Foam topper to ours, and it is SO comfy.
    Jessica

    2011 Chevrolet Silverado 3500HD
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    Fulltiming it as of 12/12/12!

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    Senior Member scottyb's Avatar
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    Re: Not getting exactly what Heartland offered in our new Landmark

    Quote Originally Posted by jjriker View Post
    We added a 4 inch Serta Memory Foam topper to ours, and it is SO comfy.
    Yes. Try a good quality topper before spending money on a new mattress. we added a latex foam topper and it transformed it from a hard board-like bed to a luxury bed, for a couple hundred $$$.
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    bsims
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    Re: Not getting exactly what Heartland offered in our new Landmark

    We also added a 4" Serta memory foam topper and it really works great. Best price we found was Overstock.com
    Bill &Ornell Sims
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    Senior Member kowAlski631's Avatar
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    Re: Not getting exactly what Heartland offered in our new Landmark

    It can be frustrating. The interior wood color changed in ours, but fortunately we liked the change.
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    Moderator cookie's Avatar
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    Re: Not getting exactly what Heartland offered in our new Landmark

    I took this from the Heartlandrvs web site online brochure.

    Due to Heartlands commitment to continuous product improvement - floorplans, materials, components,features, measurements, specifications, options, etc. are subject to change at any time without notice
    or obligation. In certain conditions some additional equipment may be needed. Photos may show
    optional equipment or props used for photography purposes only.

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    Senior Member TxCowboy's Avatar
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    Re: Not getting exactly what Heartland offered in our new Landmark

    Don't these memory foam toppers make the bed extra warm, as in they don't breathe well? I'd like to add something to make our bed more comfortable but if I turn the AC down one more degree my wife is going to skin me. She says she's already too cold at night.
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    Senior Member
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    Re: Not getting exactly what Heartland offered in our new Landmark

    I have never found the memory foam topper to be more warm than another kind of mattress (and I'm the one in our family that needs cool temps for sleeping).
    Jessica

    2011 Chevrolet Silverado 3500HD
    2011 Landmark Rushmore

    Fulltiming it as of 12/12/12!

    www.rikerrvdays.blogspot.com

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