ATF: Landmark - how long for a response?
- Thread starter bob34787
- Start date
JohnD
Moved on to the next thing...
For Camping World . . . yes.
jimtoo
Moderator
It seems as Camping World is always slow. I suggest you call Heartland Customer Service, 574-262-8030 or 877-262-8032, have your VIN when you call and ask for an update or when Camping world called for authorizations about your problems. You might find that they have never called.
Please let us know what you find.
Enjoy the forum.
Jim M
Please let us know what you find.
Enjoy the forum.
Jim M
since I know the service advisor personally I know it is not the case
did not get an answer to why it took a month, what I got was an answer as to how long it takes to get authorization for repairs. I can assume part of the blame is the way camping world handles warranty claims and part is nobody really wanting to take responsibility for problem remediation. Both dealer and HL will be pointing fingers and nothing gets done. at least HL gives you the opportunity to see who is responsible for delays, other manufacturers let the owner in the dark. Does not resolve the problem but you are informed
danemayer
Well-known member
Just as a point of reference, when I had our warranty work done in 2011, it was done by a non-Heartland dealer that was authorized for Heartland warranty work. It never took them more than a day or two to get authorizations from Heartland for any given work. It would have to be some extraordinary repair issue for it to take longer at the Heartland end. They also got quick authorizations from Dometic and Lippert. Dexter is also very responsive.
On the other hand, posts about dealers being slow to ask for authorization are as common as gravel at a KOA.
On the other hand, posts about dealers being slow to ask for authorization are as common as gravel at a KOA.
