Shortest Straw
Caught In A Mosh
It has been an eye opener for us on what we consider minor and what Heartland does. All requests.. Denied!
2017 - Goshen Rally Minor Service Work
- Thread starter jbeletti
- Start date
mthompson
Well-known member
OK, Great. Thanks Dave
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Mike,would you mind telling us what you requested that they denied.
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Mike,would you mind telling us what you requested that they denied.
Dave will get back to you shortly Randy.
Hi Mike,
We have a process that we had our Tech Mod create. It's a service request management database / tool. When Dave Yocum has heard back from Heartland on the requests, he goes into them to change the status, add approval notes and then he can click a button that sends the status back to the requester. Nothing fancy, just a quick email with the status of the requests.
If you have not heard back from Dave - he's still waiting to hear back from Heartland. Thanks for your patience guys
davebennington
Senior Member
Randy and Mike both of you should have received a response from me by now if not check you spam file. If after checking and you still do not have it let me know and I will resend.
dave
dave
Jamie - no firm date has been communicated by Service to Dave or I just yet. I think we can safely assume that May 15 or thereabouts will be the cut-off. Reason being is that all anticipated parts need to be ordered in to support the approved requests.
That said, there's always a chance that you can see the service desk at the rally and they will make "best efforts" to work you in, should the issue be minor and should they have any needed parts.
danemayer
Well-known member
Jamie,
You can probably order it for pickup at the Dealer/Customer Service Window when you get to Goshen. If you contact the parts dep't, I would think they could get you an appropriate length that'll fit your rig.
It's been 4 years since I visited the pickup location, but I think it may be across the street from the Service Center. I'm sure the parts dep't can give you an address.
JWalker
Northeast Region Director-Retired
Thanks Dan. I might give them a call. I might check and see if they have paint or a paint code for the brown on the J wrap. I have 2 small faded spots near the fenders.
danemayer
Well-known member
If you need any paint, while in Goshen get some from the guys who paint for Heartland. It's practically impossible to get paint shipped anymore.
pjones1969
Well-known member
Yes it is, my new Cyclone was missing the only color I needed, talked to Mikes and they won't ship paint, very nice people though, sent me all the paint formulas so I could look locally, found a place but have to buy a quart and that stuff ain't cheap
Anybody from North Texas area up there for the rally want to pick me up a sample bottle of Sikkens paint code UX (dark gray) while you are there I'll buy you a case of beer
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SERVICE REQUEST FORM IS CLOSED
The service request form is now closed as planned and per the notification sent out to all registered attendees on May 1st.
The reason for the deadline is so that Service can order parts and create their work schedule for the rally.
For those who were unable to submit their request prior to the deadline, you will need to visit the Service Desk at the rally. It is "planned" that the Service Desk will be located in the NW Camping section of the Fairgrounds.
Please note that "best efforts" will be made to service those who sign-up at the Service Desk but that no promises can be made as we may not have the needed parts and/or labor time available.
The service request form is now closed as planned and per the notification sent out to all registered attendees on May 1st.
The reason for the deadline is so that Service can order parts and create their work schedule for the rally.
For those who were unable to submit their request prior to the deadline, you will need to visit the Service Desk at the rally. It is "planned" that the Service Desk will be located in the NW Camping section of the Fairgrounds.
Please note that "best efforts" will be made to service those who sign-up at the Service Desk but that no promises can be made as we may not have the needed parts and/or labor time available.
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Silverado23
Iowa Chapter Leaders
I submitted my form but did not receive a confirmation via email. Now I am wondering if it got received maybe I miss entered my email?
(Update) Looks like I just needed more patience. I got my confirmation....Thank You!
(Update) Looks like I just needed more patience. I got my confirmation....Thank You!
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