Going insane

sdvh said:

We are having same issue with satellite. Im waiting to hear how you resolve this issue. mine is a 2107 cyclone 4005.

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porthole said:

Proprietary
Remove a basement wall and you'll see why it is proprietary. I doubt the person/s that did the wiring could even figure out what they did and draw up a wiring schematic.

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Tree14 said:

Let me know if you find out any wiring info. I wanted to modify a little box area in the bathroom but they won't give me schematics

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danemayer said:

Hi Androidshrink,

Welcome to the Heartland Owners Forum.

Here's a link to some satellite/cable/antenna wiring diagrams. The Cyclone 2015 diagram is about 2/3 of the way down the list.

There's a good likelihood that changes have been made since this document was posted, but it'll give you an idea how the wiring runs. If you want a more current diagram, call Heartland Customer Service at 877-262-8032 / 574-262-8030. Have your VIN # ready. If you get a newer diagram, please forward it to manuals@heartlandowners.org and we'll post it for the next person to use.

To get your satellite working, the place to start is to run coax from the dish, directly to the receiver to make sure you have everything working before you try to go through the trailer wiring. If you have a Winegard Trav'ler rooftop installation using the factory pre-wiring in the roof, you'll need to add jumpers in the Universal Docking Center to connect the rooftop wiring to the rest of the coach wiring. If you have an external dish that is SWM, you'll need a Directv Power Inserter (I think the Winegard also needs one).

In the UDC, there's typically 4 coax connectors in a row for satellite. That's 2 pairs of connectors. The right-hand connector of each pair should go to the rooftop pre-wiring.

The cable/antenna connectors are usually on the same wall plate as the satellite connector, at each TV location. But on some trailers, not every TV location is wired for satellite. Another Cyclone owner can probably fill you in with more detail. One location will have a signal booster with a small button that illuminates an LED. The signal booster must be ON for antenna and must be OFF for cable TV. It's irrelevant to the satellite setup because the satellite uses different coax lines.

I see that out of your list of defects, the "canopy" is the only thing that's actually malfunctioning. You should investigate that before it gets worse.

To get service, normally you have to take the trailer back to a Heartland dealer - preferably the selling dealer. But any Heartland dealer willing to do your warranty work is ok. With prior agreement from Heartland Customer Service, you can use a mobile servicer if you don't want to drop your rig off and wait. You'll have to pay the mobile servicer's travel charge, but that's usually a bargain compared to hauling the trailer to the dealer.

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rocrider50 said:

Thanks for the input. I have been told several times I must shut the signal booster off. Where is the signal booster and shut off?

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danemayer said:

The signal booster is usually on a wall or ceiling plate near one of the TVs. On some coaches, it may be in the bedroom closet. There's a small push/push switch and a small LED to indicate when the booster is ON.

The booster must be ON for over the air TV. It must be OFF for cable TV. It doesn't matter when using satellite because you'll be using different wires.

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danemayer said:

The signal booster is usually on a wall or ceiling plate near one of the TVs. On some coaches, it may be in the bedroom closet. There's a small push/push switch and a small LED to indicate when the booster is ON.

The booster must be ON for over the air TV. It must be OFF for cable TV. It doesn't matter when using satellite because you'll be using different wires.

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sdwelling said:

I completely empathize with you. I work for the military - and I really expected the equivalent of an Operator's or Technical Manual (TM) when I shelled out big dollars. Nothing even comes close. The only company that I know of that will share schematics freely is Winnebago ( i have poked around their web site). IMHO, the owner's manual you get is about 75 pages of CO2, propane and electrical warnings with not much useful in the way of how the SYSTEM works. If you're fortunate, you should have a ream of paper from each component manufacturer - installation instructions, operating manuals, but only for the refrigerator, toilet, radio, oven, inverter/converter, etc. I've only been playing this game for 10 years and I'm into my second rig - a cyclone 4014 from 2012. The space is great, but I have learned to expect things to break. After all, you're dragging a small house around behind you. This forum has been a godsend in times of crisis.

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sdwelling said:

I completely empathize with you. I work for the military - and I really expected the equivalent of an Operator's or Technical Manual (TM) when I shelled out big dollars. Nothing even comes close. The only company that I know of that will share schematics freely is Winnebago ( i have poked around their web site). IMHO, the owner's manual you get is about 75 pages of CO2, propane and electrical warnings with not much useful in the way of how the SYSTEM works. If you're fortunate, you should have a ream of paper from each component manufacturer - installation instructions, operating manuals, but only for the refrigerator, toilet, radio, oven, inverter/converter, etc. I've only been playing this game for 10 years and I'm into my second rig - a cyclone 4014 from 2012. The space is great, but I have learned to expect things to break. After all, you're dragging a small house around behind you. This forum has been a godsend in times of crisis.

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